Manager, Field Safe and Secure

Carvana•Chesterfield, VA

23h•Onsite

About The Position

The Field Safe & Secure Manager leads the Safe and Secure Team at one or more facilities, implementing enterprise programs and adapting them to facility needs. The role partners with facility leadership and company teams to support associate and site safety, physical security, inventory control, crisis management, and business continuity. It requires leadership, communication, analytical skills, independent judgment, and collaboration across a rapidly changing organization. The position is field based and requires 10% domestic travel. The manager oversees recruiting, onboarding, coaching, scheduling, and performance support for Safe and Secure Associates and Technicians. They maintain facility security controls and technology, manage card access and stolen-vehicle reporting, coordinate theft and fraud investigations, monitor vehicle exceptions, support EHS protocols and safety training, and work with partners to assess and mitigate risks. The role also tracks performance indicators, supports market initiatives, develops facility improvement plans, represents the company with local emergency and law-enforcement agencies, and handles confidential personnel information with discretion. Other duties may be assigned.

Requirements

At least 5 years of Safe and Secure leadership experience; distribution, warehousing, and fulfillment experience preferred.
At least 3 years of direct team supervision and management experience.
Excellent verbal and written communication skills.
Strong analytical and data-driven skills.
Experience investigating and resolving theft and fraud issues.
Ability to create, develop, and implement process improvements.
Exceptional organizational skills, attention to detail, and ability to prioritize multiple tasks.
Ability to take initiative in a changing work environment while remaining flexible and collaborative.
Ability to work effectively with diverse stakeholders in a rapid-growth environment with tight deadlines.
Ability to promote the company culture and mission to employees, vendors, clients, and business partners.
Knowledge of Microsoft systems.
Ability to read, write, speak, and understand English.
Ability to meet the position’s light-to-medium physical work requirements, including frequent standing, watching, touching, listening, walking, and talking; potential rapid or forceful movement in emergencies; and specified visual acuity.
Bachelor’s degree from an accredited college or university preferred.
Experience implementing risk-mitigation programs to improve company profitability in collaboration with partners in a complex business environment.
Crisis-management leadership experience.
Experience leading OSHA program implementation in a distribution, warehousing, or fulfillment environment.

Nice To Haves

Bachelor’s degree from an accredited college or university.
Experience implementing risk-mitigation programs to improve company profitability in collaboration with partners in a complex business environment.
Crisis-management leadership experience.
Experience leading OSHA program implementation in a distribution, warehousing, or fulfillment environment.
OSHA 10-Hour Training Certification.

Responsibilities

Lead the Safe and Secure Team at assigned facilities, including recruiting, hiring, onboarding, coaching, scheduling, and problem solving.
Build and maintain working relationships with facility leadership to support associate safety, site safety and physical security, inventory control, crisis management, and business continuity.
Integrate enterprise Safe and Secure program elements into daily facility operations, identify emerging risks, and coordinate solutions with partners.
Work with Inventory Control teams to monitor vehicles assigned to or in transit to facilities and research and track vehicle exceptions.
Attend weekly calls and meetings to stay current on processes and communicate key issues.
Manage stolen-vehicle reporting and related inquiries in partnership with the Market Safe and Secure Manager, Corporate Insurance, and other stakeholders.
Work with the Safe and Secure Team and third-party vendors to maintain controls at gates and other key access points.
Manage Safe and Secure technology infrastructure and ensure tools function properly and are used effectively.
Manage facility card access, partnering with the Safe and Secure Technician to issue badges promptly and provide appropriate building access.
Conduct daily production walks with business partners, document issues, and provide immediate solutions.
Lead new-hire Safe and Secure training and coach the associate team in its roles and training.
Work with facility leadership to develop and implement improvement plans for recurring or large-scale risks.
Support EHS protocol implementation through training, coaching, site assessments, improvement plans, recognition, and other safety-culture initiatives.
Actively participate in resolving issues affecting the Safe and Secure Program.
Track and report key performance indicators and exceptions to mitigate risk and identify trends and root causes; collaborate with Risk and Operations on relevant data collection and organization.
Provide project-management support for market initiatives and, when directed, address Safe and Secure issues at nearby Carvana facilities.
Conduct internal and external theft and fraud inquiries in partnership with HR and relevant operating departments.
Represent Carvana in the local community with police, fire, prosecuting offices, and emergency management agencies.
Build productive relationships with relevant company departments and use discretion with confidential and sensitive personnel information.
Perform other duties as assigned.
Travel domestically as required (10%).