Field Service Representative - Power Distribution/Electrical

Schneider Electric • Chicago, IL

11d • Onsite

About The Position

Schneider Electric’s Field Service Representatives perform assembly, startup, diagnostics, repair, preventive maintenance, and field modifications on Schneider Electric and third-party equipment in customer environments. This site-based role is part of the U.S. Services business and focuses on equipment supporting power distribution and critical power infrastructure. Most work takes place at customer sites, with a 40-hour weekly guarantee plus overtime and occasional nonstandard hours.

The role involves troubleshooting with customers and internal and external partners, preparing field and expense reports, and working with management to address complex issues. Travel may include trips throughout the region or across the country, including overnight travel by vehicle or air. Representatives may also assist senior technicians, support larger system startups and complex projects, and help resolve operational issues on behalf of the District Service Manager.

Schneider Electric provides product and tool training, service vehicles, tools, uniforms, mobile devices, and laptops. During the first 180 days, employees receive eight weeks of in-person training at the company’s training facility in Dallas, Texas, with expenses paid, followed by online training and mentoring with a local-area mentor.

Requirements

• Associate’s degree, trade or vocational certification, military training, or similar experience in an electrical-related discipline.
• At least 2 years of field service repair and customer service experience with UPS systems, power distribution and switchgear, automatic transfer switches, power distribution units, or electrical, electromechanical, or electronics-related equipment.
• At least 2 years of Field Services experience or equivalent industry experience.
• Ability to read blueprints and schematics.
• Thorough understanding of AC and DC power principles and related supply circuit components.
• Good safety practices and adherence to company safety procedures and policies, including lockout/tagout and timely completion of safety training.
• Safe driving and vehicle operation skills.
• Skill in using test and diagnostic equipment.
• Experience reading and interpreting schematics, drawings, and operation manuals.
• Ability to write service reports, correspondence, and procedures; present information effectively; and respond to customer questions.
• Ability to perform strenuous physical tasks, including bending, stooping, and lifting or carrying items up to 40 pounds.
• Ability to work outdoors in environmental extremes such as heat, cold, rain, and dust, and to stand for extended periods, including in small confined spaces.
• English proficiency to communicate with customers and team members.
• Basic computer skills, including Microsoft Outlook, Teams, Word, and Excel, and ability to use company digital tools and resources.

Nice To Haves

• NFPA-70E or OSHA experience.

Responsibilities

• Perform pre-site work, equipment startups, repairs, preventive maintenance, and field modifications.
• Troubleshoot and solve problems with customers, electricians, sales partners, technical support, and District Service teams.
• Complete field service reports, expense reports, preventive maintenance documentation, and startup data sheets.
• Work with the Manager and/or Regional Service Director to resolve complex escalated issues.
• Continue learning and training on products in the field and in the classroom.
• Travel for local, regional, or countrywide customer support, including overnight travel by vehicle or air.
• Assist senior technicians and support Project Management on larger system startups.
• Collaborate with larger Field Service Representative teams and Project Managers on higher-complexity projects.
• Act on behalf of the District Service Manager to resolve operational issues as required.
• Follow company safety procedures and policies, identify work-area hazards, and report safety matters, incidents, and near misses.

Benefits

• Flexible work arrangements.
• Paid family leaves.
• 401(k) with company match.
• Well-being programs.
• Holidays and paid time off, including 12 holidays and 15 days of paid time off per year.
• Military leave benefits.
• Medical, dental, vision, and basic life insurance.
• Benefit Bucks.
• Company share ownership and incentives.
• Performance discussions, global opportunities, the Schneider Career Hub, and learning platforms such as Coursera.
• Volunteer leave and programs with the Schneider Electric Foundation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree