Systems Field Service Representative - Power Distribution/Electrical

Schneider Electric•Houston, TX

About The Position

The Systems Field Service Representative works within Schneider Electric’s U.S. Services business, on the Power Services team. The team is the original equipment manufacturer for Square D electrical distribution equipment used inside critical facilities. This home-based role has a flexible work schedule and a 40-hour guarantee, with overtime available. The representative collaborates with customers, sales representatives, colleagues, and third-party partners to install, inspect, troubleshoot, repair, and maintain equipment in varied environments. The role supports a broad and evolving portfolio of electrical and control products. Work includes startup and commissioning, warranty service, testing, calibration, adjustments, repairs, component replacement, technical support, audits, and documentation. Representatives may also analyze complex equipment problems, support design modifications, develop and deliver training, and travel for training or work at job sites in other areas. Schneider Electric provides product and tool training, a service vehicle, tools, uniforms, mobile devices, and a laptop. New representatives receive two weeks of in-person training at the company’s Dallas training facility within their first 90 days, followed by online training and local mentorship.

Requirements

Vocational education, military training, or transferable experience in electronics, electrical theory, or a similar discipline.
5–7+ years of relevant mechanical, electrical, and/or power distribution service experience, with technical proficiency in electronic and electrical component theory.
Experience writing reports and presenting information and responses to managers, clients, and customers.
Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Experience in testing, maintenance, and/or upgrades in some or all of these areas: low- or medium-voltage switchgear, transformers, relay protection systems, and control systems.
Ability to interpret blueprints and service documents, including electrical drawings.
Ability to move service equipment weighing up to 50 pounds.

Nice To Haves

NETA or NICET testing certifications.

Responsibilities

Service, install, inspect, troubleshoot, repair, and maintain customer equipment.
Perform warranty work and startup services, including startup and commissioning across the Schneider Electric product portfolio.
Test, calibrate, check, correct, and adjust customer products, and replace component parts as needed.
Construct and test circuits and equipment using computers, workstations, circuit diagrams, and test instruments or equipment.
Provide technical support in product service, product training, and applications, including on-site audits.
Support Schneider Electric equipment such as electrical switchgear, PDUs, RPPs, BMS systems, PLCs, HMIs, drives, power monitoring equipment, and protective relays.
Document required site information and prepare technical reports.
Analyze complex equipment and machinery problems, interpret maintenance manuals, and use systems and electronics knowledge to isolate and correct faults.
Assist with developing design modifications, implement modifications, and provide installation support for them.
Develop and deliver training courseware for customers and other service representatives.
Travel for training and to support job-site requirements in other areas.

Benefits

Medical, dental, vision, and basic life insurance
Flexible work arrangements
Paid family leaves
Well-being programs
12 holidays per year
15 days of paid time off per year
Military leave benefits
401(k) with company match
Company share ownership
Performance discussions, global opportunities, the Schneider Career Hub, and learning platforms such as Coursera
Volunteer leave and programs with the Schneider Electric Foundation