Sr. Field Service Representative - Power Distribution/Electrical

Schneider Electric•Raleigh, NC

4d•Onsite

About The Position

Schneider Electric is hiring a Field Service Representative in its U.S. Services business to service equipment supporting power distribution and critical power infrastructure. The role is site-based, with most work performed at customer sites, occasional nonstandard hours, a 40-hour guarantee, and overtime. Travel may include local regional support or nationwide trips, with overnight travel by vehicle or air. The position provides direct product training and training on digital and physical work tools; the company supplies service vehicles, tools, uniforms, mobile devices, and laptops. The representative performs assembly, startup, diagnostics, repairs, preventive maintenance, and field modifications on Schneider Electric and third-party equipment. The role involves resolving customer and operational issues with customers, electricians, sales partners, technical support, District Service teams, managers, and project teams. Representatives complete service and expense reports, preventive maintenance records, and startup data sheets, and continue product training in the field and classroom. More experienced assignments may include assisting senior technicians on larger startups, collaborating on complex projects, and acting for the District Service Manager to resolve operational issues. Within the first 180 days, employees attend eight weeks of in-person training at Schneider Electric’s training facility in Dallas, Texas, with expenses paid. Online training and mentorship with a local-area mentor continue after training visits. The listed U.S. annual pay range is $86,400–$129,600, including base pay and short-term incentives; individual compensation depends on factors such as performance, knowledge, relevant skills, experience, and education or training.

Requirements

Associate’s degree, trade or vocational certification, military training, or similar experience in an electrical-related discipline.
Ability to read blueprints and schematics.
Thorough understanding of AC and DC power principles and AC and DC supply circuit components.
3–5+ years of field service repair and customer service involving UPS systems, power distribution and switchgear, seamless automatic transfer switches, power distribution units, or electrical, electromechanical, or electronics-related equipment.
3–5+ years in Field Services or equivalent industry experience.
Good safety practices and adherence to company safety procedures and policies, including lockout/tagout and timely completion of required safety training.
Safe driving and vehicle operation skills.
Skill using test and diagnostic equipment.
Experience reading and interpreting schematics, drawings, and operation manuals.
Ability to write service reports, correspondence, and procedures; present information effectively; and respond to customer questions.
Ability to perform strenuous physical tasks, including bending, stooping, and lifting or carrying items weighing up to 40 pounds.
Ability to work outdoors in environmental extremes such as heat, cold, rain, and dust.
Ability to stand for extended periods, including while working in small confined spaces.
English proficiency sufficient to communicate with customers and team members.
Basic computer and systems proficiency, including Microsoft Outlook, Teams, Word, and Excel, and the ability to use company digital tools and resources.

Nice To Haves

NFPA-70E or OSHA experience.

Responsibilities

Perform pre-site work, equipment startup, repairs, preventive maintenance, and field modifications.
Troubleshoot and resolve issues with customers, electricians, sales partners, technical support, and District Service teams.
Complete field service reports, expense reports, preventive maintenance records, and startup data sheets.
Work with the Manager and/or Regional Service Director to resolve complex escalated issues.
Continue learning and training on products in the field and in the classroom.
Travel to provide local, regional, or nationwide customer support, including overnight travel by vehicle or air.
Assist senior technicians and support Project Management on larger system startups.
Collaborate with other Field Service Representatives and Project Managers on higher-complexity projects.
Act on behalf of the District Service Manager to resolve operational issues as required.
Follow company safety procedures and policies, identify hazards, and report safety matters, incidents, and near misses.

Benefits

Eight weeks of in-person training in Dallas, Texas, with expenses paid.
Local-area mentor and continued online and on-the-job training.
Flexible work arrangements.
Paid family leaves.
401(k) with company match.
Well-being programs.
Holidays and paid time off, including 12 holidays and 15 days of paid time off per year.
Military leave benefits.
Medical insurance, including member reward points.
Dental insurance.
Vision insurance.
Basic life insurance.
Benefit Bucks.
Company share ownership.
Volunteer leave.
Learning and development resources, including the Schneider Career Hub and Coursera learning platforms.
Service vehicle, tools, uniforms, mobile devices, and laptops for professional use.