Field Service Supervisor - Power
About The Position
The Field Service Supervisor manages the day-to-day operation of assigned field service technicians, matching technician qualifications to customer demand and coordinating timely service visits. The role accommodates customer scheduling requests, opens work orders by gathering required information, keeps customers informed through job completion, and reviews work orders for accuracy. It also coordinates warranty and goodwill situations with the Technical Communicator and reports invoice disputes for assigned work and personnel. The supervisor maintains technician productivity through revenue work, productive maintenance tasks, and training when revenue work is unavailable. The position requires knowledge of field service work and equipment, strong communication and multitasking abilities, and an understanding of corporate safety and compliance policies. It works across office and service-shop environments and may require local travel and schedule flexibility. Altorfer Industries describes itself as a third-generation, family-owned company established in 1957, with more than 35 locations and 1,300 employees. It offers competitive compensation and benefits, along with a collaborative culture and opportunities to learn from experienced colleagues.
Requirements
- High school diploma or equivalent.
- At least two years of Power Systems engine and electrical experience.
- Previous supervisory experience in a fast-paced, multitasking environment.
- Valid driver's license and clean driving record: no more than two minor violations in the past three years and no major violations in the past five years.
- Ability to manage, change, and perform multiple tasks simultaneously.
- Understanding of corporate safety and compliance policies.
- Excellent communication skills and knowledge of field service work and various types of equipment.
- Proficiency with Windows-based applications and DBSI.
- Ability to initiate service and repairs by identifying performance problems and requested services, verifying warranty and service-contract coverage, assigning available qualified technicians, and maintaining customer rapport and records.
Responsibilities
- Manage the day-to-day operation of assigned field service technicians and assign the most qualified technician to meet customer demand for timely service.
- Accommodate customer service requests by changing technician schedules when needed to meet requested timeframes.
- Open work orders by collecting all required information from customers during the initial phone call.
- Keep customers informed about job progress through conclusion.
- Review field service work orders for accuracy.
- Prepare and communicate warranty and goodwill situations with the Technical Communicator.
- Report invoice disputes related to assigned work orders, territory, or personnel.
- Maintain technician productivity; arrange productive maintenance tasks and required training when revenue work is unavailable.
- Communicate technician safety deficiencies to the Direct Supervisor, including equipment malfunctions, vehicle safety issues, jobsite issues, and potential hazards.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- 401(k)
- Paid holidays
- Paid parental leave
- Funeral leave
- Paid time off (80 hours, prorated)
- Education assistance
- Voluntary supplemental, accident, critical illness, and hospital indemnity insurance
- Legal assistance
- Identity and fraud protection
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
