Field Service Supervisor

Nikkiso Cryogenic Industries•Escondido, CA

About The Position

The Field Service Supervisor leads and manages internal service technicians who travel to customer sites to maintain and repair cryogenic fuel systems, including liquefied natural gas (LNG) and liquid hydrogen (LH2) systems. The role requires strong organization, administrative ability, technical knowledge, and a customer-service focus. The supervisor is also responsible for training staff to ensure customers receive high-quality service and repairs. This position has direct supervisory responsibility for all employees in the Field Service Department. The annual salary range is $77,070–$138,765.

Requirements

Strong leadership skills.
Outstanding organizational skills.
At least 3 years of experience working with cryogenic systems.
High school diploma or GED.
Ability to work well with others and foster teamwork.
Proven outstanding customer service.

Responsibilities

Manage the daily workload of service department personnel.
Coordinate with service personnel to ensure maintenance is completed on time and according to schedule.
Create the annual maintenance schedule and publish it to customers before the end of November each year.
Work with the finance department to submit customer billing on time and follow up to ensure payments are made within contractual requirements.
Ensure the maintenance department is staffed appropriately to fulfill maintenance contracts.
Ensure maintenance personnel receive appropriate training to provide high-quality customer service.
Provide technical support to maintenance personnel in the field during routine maintenance and after-hours emergency repairs.
Obtain customer feedback on technician performance and develop action plans to address identified deficiencies.
Write proposals and price requested work that falls outside the scope of existing agreements.
Grow the maintenance department by bidding on maintenance contracts for new customers.
Promote a safety-first culture and train technicians in cryogenic hazards, high-pressure systems, lockout/tagout, and proper de-energizing of electrical and pressurized systems.