Field Service Supervisor

GardaWorld•Kingston, PA

12d•Onsite

About The Position

GardaWorld is hiring a Field Services Supervisor in Kingston, Pennsylvania. The supervisor oversees daily security services and serves as the primary point of contact between the organization, its clients, and employees, helping ensure high standards of service and strong client relationships. The role includes regular visits to client sites throughout northeastern Pennsylvania, spanning areas from Allentown to Williamsport and Wilkes-Barre. A company vehicle is available for travel between sites. The base schedule is Tuesday through Saturday, 3 p.m. to 11 p.m. The position may require flexibility to work long hours and weekends, and availability for duties outside standard working hours as needed. The supervisor also supports recruiting, training, staff development, scheduling, budgeting, payroll, compliance, and service-quality improvements.

Requirements

Authorized to work in the United States.
High school diploma or equivalent.
At least one year of management experience.
Valid driver's license and a driving record that meets company vehicle and insurance eligibility standards.
Availability for duties on an as-needed basis outside standard working hours.
Ability to work independently with minimal supervision.
Threat assessment and risk management skills.
Knowledge of incident response and emergency procedures.
Proficiency with security technology, including CCTV, access control, and alarm systems.
Problem-solving and conflict-resolution skills.
Active listening and rapid responsiveness.
Knowledge of industry regulations, contracts, and policies.
Attention to detail and reporting accuracy.
Ability to motivate and engage teams.
Continuous quality improvement mindset.

Responsibilities

Supervise daily security services to ensure high standards.
Build and maintain strong relationships with clients and employees, serving as the main point of contact.
Meet regularly with clients to address issues, provide updates, and ensure satisfaction.
Participate in recruiting, training, and developing staff.
Visit and inspect supervisors and security officers to ensure compliance and proficiency.
Maintain thorough knowledge of post specifications, emergency procedures, and client policies.
Assist in developing staffing schedules, budgets, and payroll.
Ensure compliance with regulations, contracts, and agreements.
Recommend improvements to efficiency and service quality.
Follow progressive discipline for corrective actions.
Perform other duties as assigned.