Field Service Supervisor

Toshiba America Business Solutions Careers•Oak Park, MI

9d•Onsite

About The Position

Join Toshiba America Business Solutions as a Field Service Supervisor in Oaks, MI. This is a working supervisor role supporting office technology at customer locations. The supervisor oversees an assigned Field Service group while also maintaining, servicing, and repairing black-and-white, color, and multifunction office equipment. The position focuses on customer satisfaction, product operability, company responsiveness, and keeping business-critical technology running smoothly. The role includes scheduling, diagnostics, installations, modifications, upgrades, repairs, removals, and retrofits of office products across assigned territories. The supervisor also manages escalated calls, staff performance, service documentation, vehicle inventory, tools, and test equipment, and completes required service and product training. Toshiba America Business Solutions delivers print, document management, and workflow solutions. The company describes opportunities to expand expertise, gain exposure to different areas of the business, and build a career within a global technology organization.

Requirements

High school diploma or GED.
Five years of experience in technical repair and service of copier or office equipment.
Demonstrated experience with document management, multifunction devices, and print devices.
Experience providing on-site service and repair to customers.
Ability to handle complex issues and provide solutions where appropriate.
Some experience in a lead capacity.
Ability to lift 50 pounds and comfortably perform frequent bending, lifting, and reaching.
Valid state driver's license.

Responsibilities

Supervise daily activities and performance of an assigned Field Service group, ensuring user satisfaction, product operability, and company responsiveness.
Maintain, service, and repair office equipment at customer locations in assigned territories, including scheduling, diagnostics, installation, modifications, upgrades, repairs, removals, and retrofits.
Ensure machines are maintained in a clean and proper manner.
Complete field calls according to priority and manage time effectively while on assignment.
Coordinate with dispatch regarding reroute activity as appropriate.
Address escalated calls and advise management of problem areas as needed.
Maintain service benchmarks established by TBS and industry standards to support customer satisfaction.
Manage car inventory to ensure adequate parts are available to service machines.
Maintain tools and test equipment in service-ready condition.
Rebuild components in the shop when needed to develop technical skills for field assignments.
Practice preventive maintenance procedures and repair techniques to build proficiency for field assignments.
Complete service training required by TBS and basic dealer and manufacturer training on specified systems.
Attend department meetings as required.
Accurately document service activities using automated systems and/or established reports, including calls, mileage, and expenses.
May contribute to supplies sales and pass leads to sales.

Benefits

Medical, dental, and vision coverage.
401(k) plan with company match.
Company-provided life insurance.
Employee Assistance Programs.
Pre-tax spending accounts.
Pet insurance.
Employee discounts.
Paid holidays, vacation, sick/personal business, and volunteer days.
Opportunities for career growth within a global technology organization.
Monthly performance-based technician bonus of up to $6,000 per year, described as $450 per month plus an accelerator.
Fleet vehicle and gas card.