Field Service Supervisor

Penske•Denver, CO

10d

About The Position

The Penske Field Service Supervisor leads a maintenance team across a defined territory of field service operations. The role coordinates and confirms vehicle maintenance repairs, including preventive maintenance and mechanical and electrical repairs for tractors, trucks, and trailers. The supervisor supports customer loyalty by delivering exceptional and profitable field service maintenance operations and ensuring a strong customer experience. The position involves hiring, onboarding, training, and developing technicians; monitoring the quality of repairs and documentation; managing safety and compliance across multiple sites; and collaborating with internal teams, local supervisors, and account leaders. The supervisor works alongside field service technicians and travels between assigned locations. A mechanical background is required. Penske provides new maintenance supervisors with training in vehicle componentry, maintenance technology, service department management, associate leadership, and customer engagement.

Requirements

High school diploma or equivalent required.
At least 3 years of team management experience in an environment with strong operational performance metrics; alternatively, 3–5 years of fleet maintenance management experience is preferred.
Strong customer service and organizational skills.
Valid driver's license.
Ability and desire to work in a positive, fast-paced, high-energy environment.
Willingness to travel daily between assigned locations and work alongside field service technicians on an ongoing basis within a specific territory.
Willingness and ability to maintain a flexible work schedule to meet operating-hour needs.
Ability to understand and comply with instructions, guidelines, rules, regulations, and other information established by Penske management.
Ability to perform work in compliance with DOT, OSHA, and Penske safety and maintenance policies, including proper selection and use of tools and PPE, machine guarding, and established safety practices.
Regular, predictable, full attendance is an essential function of the job.
Willingness to work the required schedule and at the required location, complete a Penske employment application, undergo a background investigation, and submit to drug screening.
Ability to remain alert and work safely in a DOT-regulated or safety-sensitive role, and to accept responsibility for personal and others' safety.
Ability to move frequently and to stand, walk, climb, bend, and sit for extended periods during scheduled work.
Ability to routinely use hands to grasp, reach, touch, handle, feel, or operate tools and controls.
Ability to work safely at heights using applicable ladders and elevated working platforms and to work in all weather conditions.
Ability to see and hear well enough to navigate a workplace with frequent movement of large trucks safely.
Ability to regularly lift or move up to 50 pounds and occasionally lift or move up to 100 pounds.
Mechanical background required.

Nice To Haves

Associate degree or technical school degree.
3–5 years of fleet maintenance management experience, including direct oversight of technicians.
Proficiency with computers, including Microsoft Office and web-based applications.

Responsibilities

Manage and lead technicians across multiple service zones.
Lead technician hiring and onboarding and contribute to training and development planning across the assigned territory.
Provide timely feedback and coaching to improve technician effectiveness and reduce rework.
Coordinate with other Penske roles to drive timely, quality field repairs.
Monitor and verify technician work quality and documentation in person and virtually; assess service standards, ensure procedural compliance, and provide real-time coaching.
Control repair, inventory, and labor costs in collaboration with local and corporate Penske locations.
Analyze performance trends and recommend ways to improve technician productivity and service consistency across locations.
Serve as an escalation point for field service operations and provide guidance aligned with performance goals.
Oversee the condition, compliance, and safe operation of Penske-owned assets.
Oversee field service locations and units to help ensure clean and safe working environments.
Conduct safety audits, field observations, and technician check-ins across multiple sites to ensure compliance with DOT, OSHA, and Penske safety policies.
Coach technicians and peer supervisors on safe work practices and promote a strong safety culture in mobile operations.
Support technicians in delivering professional, customer-centric service through quality maintenance practices.
Participate in customer reviews and flag trends that may put accounts at risk.
Partner with local supervisors and account leaders to support customer experience.
Identify systemic issues across assigned operations and recommend staffing and resourcing changes to leadership.
Perform other duties and tasks as required by the supervisor.

Benefits

Competitive wages.
Medical insurance.
Dental insurance.
Prescription drug card.
401(k) and pension plans.
Flexible dependent care and medical spending accounts.
Spouse and child life insurance.
Employee referral bonus.
Discounts with Penske partners.
Training program for new maintenance supervisors covering vehicle componentry, maintenance technology, service department management, associate leadership, and customer engagement.