Field Service Supervisor
About The Position
The Field Service Supervisor coordinates and oversees the daily activities of the Field Service Department and provides leadership personally or through subordinate employees. The role is responsible for the department’s overall direction, coordination, evaluation, operations, and staff. The supervisor schedules and dispatches field service technicians, opens and closes work orders, tracks technicians’ time, advises technicians on technical questions, prepares quotes, and ensures work orders and service reports are completed in a timely manner. The supervisor maintains customer satisfaction and close customer contact throughout repairs, conducts monthly technician meetings, and ensures compliance with safety and environmental requirements. The role involves regular business hours, with possible evening, weekend, and holiday work when needed to complete a job on time, and travel of up to 10%.
Requirements
- High school diploma and/or one to three years of related experience and/or training.
- Ability to read, analyze, and interpret documents, procedures, and schematics.
- Ability to write routine reports and correspondence.
- Ability to interpret instructions provided in written, oral, diagram, or schedule form.
- Basic math abilities, including addition, subtraction, multiplication, and division.
- Ability to calculate figures and amounts such as percentages and discounts.
- Ability to review summary figures, identify trends, and analyze impacts related to areas of responsibility.
- Knowledge and experience in budgeting and cost/revenue projections.
- Availability to work normally regular business hours; evening, weekend, and holiday work may be required to complete jobs on time.
- Ability to tolerate performing complex tasks with numerous interruptions.
- Ability to travel up to 10%.
Responsibilities
- Coordinate and oversee the daily activities of the Field Service Department.
- Manage and supervise field service department operations and staff, including providing overall direction, coordination, and evaluation.
- Schedule and dispatch field service technicians and open and close work orders.
- Track technicians’ time.
- Advise technicians on technical questions as a lead person.
- Maintain a high level of customer satisfaction and close customer contact throughout repairs.
- Prepare quotes and ensure work orders are closed in a timely manner.
- Ensure service reports are received in a timely manner.
- Conduct monthly meetings with field service technicians.
- Ensure compliance with safety and environmental requirements.
- Communicate and behave professionally, positively, flexibly, and effectively with internal and external contacts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
