Field Service Representative I — Denver, CO

Solventum•Sheridan, CO

4d•Onsite

About The Position

Solventum’s Field Service Representative I serves healthcare clients by delivering, retrieving, and maintaining medical device equipment. The role interacts with Solventum customers, including patients and hospital staff, and builds and maintains customer relationships. Daily work includes preparing equipment for patient use through cleaning, disinfection, quality control testing, and routine maintenance; transporting equipment to and from customer locations in a company vehicle; and handling associated inventory, order management, documentation, and shipments. The position is onsite in an in-service territory and may involve up to 10% domestic travel. Relocation assistance is not authorized.

Requirements

High school diploma/GED or higher.
At least 1 year of work experience in a customer-facing or service-related field.
Current, valid driver's license.
Legally authorized to work in the country of employment without employment visa sponsorship.
May need to meet facility-specific prerequisites to enter healthcare or other third-party facilities, such as licenses, vaccinations, or other credentials.

Nice To Haves

Ability to work a non-traditional schedule, potentially including extended hours, evenings, weekends, and on-call duties.
Ability to meet the position’s physical requirements through fitness testing as required by the Job Safety Analysis.
Experience with Microsoft Office and iOS applications.
Effective verbal and written communication, time management, and prioritization skills.
Experience handling durable medical equipment.

Responsibilities

Provide customer service and customer-centric solutions to patients and hospital staff.
Manage orders accurately and promptly using company-issued computers and electronic equipment; maintain documentation and records.
Evaluate service and product inquiries, respond promptly, and provide appropriate follow-up.
Gather customer feedback and respond or escalate issues to management as appropriate.
Research and help locate missing or misplaced medical equipment at customer locations or in the service environment.
Safely operate a company vehicle to deliver and retrieve equipment and provide onsite customer service.
Prepare medical devices, disposables, and related documentation for delivery, including cleaning, disinfection, quality validation, and routine maintenance.
Organize and complete assigned work efficiently to meet customer service timeframes.
Track inventory of assets, parts, disposables, and supplies.
Coordinate product delivery and retrieval with customers.
Pick, pack, ship, and receive inbound and outbound shipments using third-party partners; load and unload medical equipment from company vehicles.
Follow work and safety instructions and comply with company and departmental policies and procedures.
Maintain a clean, orderly, and safe working environment.
Comply with corporate policies, procedures, and security standards while performing assigned duties.