Field Service Representative I — Denver, CO
About The Position
The Field Service Representative I serves healthcare clients by delivering, picking up, and maintaining medical device equipment. The role interfaces with Solventum customers daily and builds and maintains customer relationships. Work includes preparing medical equipment for patient use through cleaning, disinfection, quality control testing, and routine maintenance, as well as transporting equipment to and from customer locations in a company-provided vehicle. The position also involves customer service, order management and documentation, inventory tracking, shipment processing, and maintaining a safe work environment. The position is onsite in an in-service territory and may involve up to 10% domestic travel. Relocation assistance is not authorized. Candidates must be legally authorized to work in the country of employment without employment visa sponsorship. The position may require entry to healthcare or third-party facilities, which may have credential, vaccination, license, or other entry requirements.
Requirements
- High school diploma/GED or higher.
- At least 1 year of work experience in a customer-facing or service-related field.
- Current, valid driver's license.
- Legally authorized to work in the country of employment without sponsorship for employment visa status.
Nice To Haves
- Ability to work a non-traditional schedule, potentially including extended hours, evenings, weekends, and on-call duties.
- Ability to meet the position's physical requirements through fitness testing as required in the Job Safety Analysis.
- Experience with Microsoft Office and iOS applications.
- Effective verbal and written communication, time management, and prioritization skills.
- Durable Medical Equipment handling experience.
Responsibilities
- Provide customer service and customer-centric solutions to patients and hospital staff.
- Manage orders and maintain accurate documentation and records using company-issued computers and electronic equipment.
- Evaluate service and product inquiries, respond promptly, and provide appropriate follow-up.
- Gather customer feedback and respond to it or escalate it to management as appropriate.
- Help customers research and locate missing or misplaced medical equipment.
- Safely operate a company vehicle to deliver and retrieve equipment and provide onsite customer service.
- Clean, disinfect, validate the quality of, and perform routine maintenance on medical device equipment; prepare equipment, disposables, and documentation for delivery.
- Organize and complete assigned work efficiently to meet customer service timeframes.
- Track inventory of assets, parts, disposables, and supplies.
- Contact customers to coordinate delivery and retrieval of products.
- Prepare, pick, pack, ship, and receive inbound and outbound shipments using third-party partners.
- Load and unload medical equipment from company vehicles.
- Follow work and safety instructions and company and departmental policies and procedures.
- Maintain a clean, orderly, and safe working environment.
Benefits
- Medical, dental, and vision benefits.
- Health Savings Accounts.
- Health Care and Dependent Care Flexible Spending Accounts.
- Disability benefits.
- Life insurance.
- Voluntary benefits.
- Paid absences.
- Retirement benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
