Field Service Representative - Denver, CO

Ferno-Washington, Inc•Denver, CO

About The Position

The Medical Device Field Service Representative installs, maintains, troubleshoots, and repairs medical equipment at customer sites. The role ensures optimal device performance, minimizes downtime, and supports the safe and effective use of medical technologies while delivering customer service to healthcare providers. The representative serves as a liaison between the organization and its customers. The position involves managing an assigned service territory, providing on-site and remote support, training clinical staff and end-users, maintaining service records and equipment inventory, and collaborating with internal teams. Frequent travel within the territory is required, up to 75% or more. Work may take place in hospitals and laboratories, and may include on-call or after-hours support schedules.

Requirements

2–5 years of experience in field service, medical device support, or a related technical role.
Strong understanding of electronics, mechanical systems, and medical equipment.
Ability to read and interpret technical manuals, schematics, and diagrams.
Proficiency with diagnostic tools and troubleshooting techniques.
Excellent customer service and communication skills.
Strong problem-solving and critical-thinking ability.
Ability to work independently with minimal supervision.
Effective time-management and organizational skills.
Adaptability in a fast-paced, field-based environment.
Ability to travel frequently within the assigned territory, up to 75% or more.
Ability to work in clinical settings, including hospitals and laboratories.
Ability to lift and move equipment, typically up to 50 lbs.
Valid driver’s license and clean driving record.
An associate’s or bachelor’s degree in Biomedical Engineering, Electronics, Electrical Engineering, or a related field is preferred; an equivalent combination of education and hands-on technical experience may be considered.

Nice To Haves

Familiarity with regulatory standards applicable to medical devices.
CBET (Certified Biomedical Equipment Technician) certification.
Experience supporting specific types of medical equipment, such as beds and stretchers, patient monitoring, or diagnostic devices.
Knowledge of networking and IT systems related to medical devices.

Responsibilities

Install, configure, and test medical devices at customer facilities according to company standards.
Perform preventive maintenance, calibration, and safety checks on equipment.
Troubleshoot and repair devices, diagnosing technical issues and resolving them in a timely manner.
Provide on-site and remote technical support to healthcare professionals.
Train clinical staff and end-users on proper equipment operation and basic maintenance.
Maintain accurate service documentation, including service reports, logs, and compliance records.
Adhere to regulatory requirements, safety standards, and company policies, including FDA and ISO requirements.
Manage an assigned service territory by scheduling visits, responding to service requests, and engaging third-party resources as needed.
Maintain inventory of tools, parts, and service equipment.
Collaborate with engineering, sales, and customer support teams to improve customer satisfaction.
Identify opportunities for service contract renewals, upgrades, or product improvements.