Senior Field Service Technician Denver, CO (Evans)
About The Position
As a Senior Field Service Technician with BearCom, you will install and support wireless communications systems, including complex radio systems for public safety and enterprise customers. Technicians are central to each service location and provide expertise in delivering service and solutions to customers. The ideal candidate provides exceptional customer service and uses technical skills to develop solutions that meet challenging customer needs. The role includes creating high-level programming codeplugs; installing and servicing complex wireless communications systems; and recommending and designing systems to meet customer requirements. Some regional and/or overnight travel and on-call hours may be required. BearCom provides extensive on-the-job training and covers fees associated with most professional certifications.
Requirements
- At least 5 years of service technician experience diagnosing, repairing, programming, and installing Motorola, Kenwood, ICOM, or Vertex equipment in the two-way radio wireless and/or communications field.
- Extensive knowledge of two-way radio theory, RF propagation characteristics at various frequency bands, and communications systems.
- Ability to interpret schematics, blueprints, and diagrams.
- Knowledge of battery backup systems, base stations, repeaters, multicouplers and duplexers, basic TCP/IP principles, and NIC programming.
- Proficiency operating test equipment, including spectrum analyzers, system analyzers, wattmeters, TDRs, FDRs, and multimeters.
- Proficiency with Microsoft Office Suite, including Word and Excel.
- Valid driver's license and clean driving record.
- Associate degree in Electronics Technology or equivalent.
- Some regional and/or overnight travel and on-call hours may be required.
- Drug screenings and background checks are part of the hiring process, which may also include a Motor Vehicle Record check.
Nice To Haves
- Professional electronics background.
- Experience diagnosing, repairing, programming, and installing RF equipment.
- IP networking experience.
- CET certification.
- R56 Certified Installer certification.
- Motorola Astro 4x–7x training supporting various system operations.
- Certifications in Astro 25 products, such as Quantar, GTR8000, and MCC5500/7500.
- Certifications in MotoTRBO products and systems, such as Connect+, Capacity+, Linked Capacity+, IP Site Connect, and Capacity Max.
- Knowledge of audio, RF, digital, and microprocessor electronic circuits in communications equipment at the component level.
- Security clearance.
Responsibilities
- Create high-level programming codeplugs, including P25, Linked CAP+, CAP MAX, and repeater configurations.
- Install and service complex wireless communications systems, including UHF/VHF and 800/900 MHz systems, dispatch consoles, BDA/DAS systems, microwave systems, wireless broadband devices, and CCTV equipment.
- Provide system recommendations and designs that meet customer requirements.
- Provide customer service and technical solutions for public safety and enterprise customers.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid life insurance
- Company-paid short- and long-term disability insurance
- Paid holidays
- Paid time off
- Matching 401(k) plan
- Use of company vehicle
- Employee referral bonus
- Tuition reimbursement
- Extensive on-the-job training
- Fees covered for most professional certifications
- Competitive compensation
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
