Stone - Support Engineer Denver (Evans), CO

BearCom•Denver, CO

1d•$85,000 - $95,000•Onsite

About The Position

Stone Security, part of BearCom, is seeking a Support Engineer to provide technical support and troubleshooting for security software and hardware systems. The role maintains, integrates, and optimizes solutions such as Milestone, LenelS2, and DMP to support reliable customer operations. The Support Engineer diagnoses and resolves system issues, coordinates service and maintenance calls, and ensures work complies with applicable Federal, State, and local regulations. The position supports customer satisfaction, project teams, and the delivery of security solutions. The role also assists with installation and configuration of electronic security solutions, collaborates with Projects and Sales on system design and implementation, and advises customers on system performance, maintenance, and upgrades. Stone offers on-the-job training and covers fees associated with most professional certifications.

Requirements

At least 2 years of experience in security systems support, technical support, or a related IT field.
Proficiency in Milestone, LenelS2, DMP, or similar security software platforms.
Strong troubleshooting and problem-solving skills related to security, video surveillance, and access control systems.
Ability to read and interpret technical manuals, schematics, and wiring diagrams.
Excellent customer service and communication skills.
Strong organizational skills and ability to manage multiple tasks and prioritize workload.

Nice To Haves

Associate’s or Bachelor’s degree in IT, Computer Science, Engineering, or a related field.
Experience with networking concepts, IP-based security systems, and system integrations.
Certifications in security systems such as Milestone, LenelS2, or DMP.

Responsibilities

Provide technical support and troubleshooting for security software and hardware systems, including Milestone, LenelS2, and DMP.
Diagnose and resolve system performance issues to ensure optimal functionality.
Perform custom system integrations, detailed system upgrade planning, and system audits.
Schedule and coordinate service and maintenance calls with customers.
Perform routine and corrective maintenance of installed security and access control systems.
Ensure service work complies with applicable Federal, State, and local regulations.
Assist with installation, configuration, and support of electronic security solutions.
Collaborate with Projects and Sales teams on system design, implementation, and customer needs.
Provide expert consultation on system performance, maintenance, and upgrades.
Maintain strong client relationships through customer service.
Support internal teams with troubleshooting, documentation, and knowledge sharing.
Stay updated on industry trends, emerging technologies, and security best practices.
Perform other duties as assigned by Management.