Field Service Technician Level 1, Denver, CO

LINET•Denver, CO

21h•Onsite

About The Position

The Field Service Technician I completes assignments under the direction of the Field Service Supervisor and Technical Support Team. The role installs, troubleshoots, and repairs LINET and non-LINET products at hospitals and other healthcare facilities. The technician assists with customer installations, reports product damage and bed-function failures, and repairs reported concerns on site when possible and within established standards. The technician provides professional customer service, performs repairs to electronic, hydraulic, and pneumatic systems, and completes routine preventative maintenance under service contracts. Work orders and service paperwork must accurately document evaluations, repairs, failures, remedies, parts used or needed, and warranty status. Required paperwork must be signed by the technician and facility representative and submitted to the Technical Support Team within 24 hours of completion. The position requires knowledge of product functions and benefits, ongoing LINET product and technology education, and compliance with safety procedures. The technician uses required personal protective equipment and LINET-provided equipment, and maintains the service van, tools, and spare-parts inventory before and after each shift. Nights, weekends, and on-call hours may be required. Travel ranges from 5% to 80% for field service, delivery and installation, occasional sales support, and trade shows.

Requirements

High school diploma or equivalent.
Five years of related experience and/or training.
Advanced electromechanical repair and troubleshooting skills.
Valid driver’s license and ability to be insured under company insurance guidelines; driving record is reviewed annually.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Ability to respond to common inquiries or complaints from employees, customers, or the community.
Ability to apply mathematical concepts and operations.
Ability to define problems, collect data, establish facts, draw valid conclusions, and offer appropriate solutions.
Ability to lift and/or move up to 75 pounds occasionally.
Ability to drive in inclement weather.
Ability to perform the listed essential duties satisfactorily.

Responsibilities

Provide professional, high-quality customer service.
Repair electronic, hydraulic, and pneumatic systems according to established service standards and training.
Assist with installations as instructed and complete routine preventative maintenance under service contracts.
Document evaluations, repairs, preventative maintenance, failures, remedies, parts, and warranty status accurately on work orders and related forms.
Obtain signatures from the technician and facility representative on paperwork and submit it to the Technical Support Team within 24 hours of completion.
Perform preventative maintenance and repairs on beds, stretchers, OBTs, and other accessories under service contracts and work orders.
Understand LINET product functionality, applications, and benefits for patients and caregivers.
Complete ongoing education on LINET products and technologies.
Follow LINET safety procedures and wear required personal protective equipment.
Use LINET-provided equipment when working on LINET products and completing assigned tasks.
Maintain the service van and inventory of tools and spare parts before and after each shift; report equipment needing service or repair to a manager for approval before continued use.
Perform other duties as assigned.
Maintain regular and timely attendance; work nights, weekends, or on-call hours when required.
Travel for field service, delivery and installation of beds, occasional sales support, and trade shows.