Associate Field Service Technician - Communications - Denver, CO
About The Position
The Associate Field Service Technician provides field service and support for Stryker communications equipment, delivering timely service and repairs to customers in support of the sales team. The role includes troubleshooting, maintenance, installations, equipment deliveries, preventative maintenance, upgrades, warranty work, and other services requested by clients. The technician provides post-sale instruction on equipment operation and maintenance, helps identify additional customer needs, and maintains an accurate inventory of equipment and parts. The position is field-based and requires travel throughout Colorado and Wyoming, with a stated travel percentage of 30%. The technician is also responsible for accurate administrative work, following account protocols, and working in accordance with Stryker’s policies, Code of Conduct, applicable laws, and ethical standards.
Requirements
- Willingness to travel throughout Colorado and Wyoming.
- Ability to work independently and in a fast-paced environment.
- Ability to read and understand technical drawings.
- Strong organization, prioritization, and time-management skills, including the ability to manage multiple functions and meet daily deadlines.
- Strong interpersonal and communication skills.
- Strong attention to detail.
Nice To Haves
- Bachelor’s degree or equivalent experience preferred.
- Ability to troubleshoot technical issues and perform technical repairs preferred.
- Knowledge of proper lifting and body-mechanics techniques preferred.
Responsibilities
- Collaborate proactively with internal teams and departments to support inclusiveness and cooperation.
- Exemplify Stryker’s values of Integrity, Accountability, People, and Performance.
- Provide effective, proficient, and timely service and repairs to customers in support of the sales team.
- Follow account protocols and isolate faults and maintain equipment at account locations.
- Recognize additional customer needs and communicate opportunities to appropriate Stryker personnel for follow-up.
- Provide post-sale instruction on equipment operation and maintenance.
- Perform warranty work, upgrades, field actions, preventative maintenance, installations, deliveries, billable services, and other client-requested services.
- Complete administrative duties accurately and on time.
- Assist in developing service procedures and provide customers with new product information.
- Maintain an accurate inventory of Stryker equipment and parts.
- Follow Stryker’s Code of Conduct, applicable laws, rules, regulations, and ethical standards; report violations through the appropriate channels.
- Perform other duties as assigned by the Manager or Supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
