Field Service Technician Level 1, Denver, CO

LINET Group • Denver, CO

2d • Onsite

About The Position

At the direction of the Field Service Supervisor and the Technical Support Team, the Field Service Technician I will be provided assignments to complete installation, troubleshooting and repair of LINET and non-LINET products in hospital and healthcare facilities. The Field Service Technician will assist on customer installations and be responsible for reporting any damages, bed function failures to the Technical Support Team, and if possible, repair any of the reported bed concerns within the established standards while on site.

Requirements

• High School Diploma or equivalent
• 5 years related experience and/or training
• Advanced electro-mechanical repair and troubleshooting skills
• Valid driver license, ability to be insured under Company insurance per established guidelines.
• Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook

Nice To Haves

• Ability to drive in inclement weather.

Responsibilities

• Provide high level of customer service and interact with customers in a professional manner.
• Complete repair work for service related to electronic, hydraulic and pneumatic systems repairs as per established service standards and training.
• Assist as instructed on installations and complete routine preventative maintenance per service contracts.
• Document repairs as completed per work orders, to include, but not limited to; evaluation, service or PM forms, accurately describing any bed function failure, and how the failure was remedied, including parts used, or parts required to restore the bed back to service, and confirming warranty or non-warranty reported failure.
• Perform routine preventative maintenance on beds, and repairs on all beds, stretchers, OBT’s, and other accessory items that may have reported failures per outlined service contracts and work orders.
• Understand the detailed functionality and benefit offering of each product, how each product is best applied to meet emergent customer needs and benefits the products will provide to both the patient and caregivers.
• Complete ongoing education, as provided by LINET to stay current on all LINET products and technologies.
• Adhere to LINET Safety Procedures while conducting routine maintenance, work order repairs, installations and other-directed work on LINET products.
• Wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing at all times.
• Utilize LINET equipment when working on LINET products and completing other assigned tasks.
• Complete service van maintenance, inventory of required tools, and spare parts prior to and at the end of each shift.
• Report any service or repair needs for the van, tools, or parts to the manager for approval prior to continued use.
• Regular and timely attendance, nights, weekends and on-call hours maybe required.

Benefits

• Comprehensive medical, dental and vision coverage
• Generous employer HSA contribution
• 100% paid Employer paid short-term and long-term disability and life insurance
• 401k match (up to 4% of your annual salary)
• Employee Assistance Program
• Cell phone reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED