Associate Field Service Technician - Communications - Denver, CO

Stryker•Denver, CO

About The Position

The Associate Field Service Technician provides field service and support for Stryker communications equipment in support of the sales team and customer satisfaction. The role includes troubleshooting, repairing, maintaining, installing, and delivering equipment at customer account locations; providing customer instruction on equipment operation and maintenance; and maintaining accurate equipment and parts inventory. The technician collaborates with internal teams, follows account protocols and company policies, and completes administrative duties accurately and on time. The position is field-based and requires travel throughout Colorado and Wyoming, with a stated travel percentage of 30%.

Requirements

Willingness to travel throughout Colorado and Wyoming.
Ability to work independently and in a fast-paced environment.
Ability to read and understand technical drawings.
Strong organizational skills and ability to prioritize tasks.
Strong time-management skills, including managing multiple functions and meeting daily deadlines.
Strong interpersonal and communication skills.
Strong attention to detail.

Nice To Haves

Bachelor’s degree or equivalent experience preferred.
Ability to troubleshoot technical issues and perform technical repairs preferred.
Knowledge of proper lifting and body-mechanics techniques preferred.

Responsibilities

Collaborate proactively with internal teams and departments to promote inclusiveness and cooperation.
Represent Stryker’s values of Integrity, Accountability, People, and Performance.
Provide effective, proficient, and timely service and repairs to customers in support of the sales team and customer satisfaction.
Adhere to account protocols and isolate faults and maintain equipment at account locations.
Identify additional customer needs and communicate opportunities to appropriate Stryker personnel for follow-up.
Provide post-sale in-servicing on equipment operation and maintenance.
Perform warranty work, upgrades, field actions, preventive maintenance, installations, deliveries, billable services, and other services required by clients.
Complete administrative duties accurately and on time, assist in developing service procedures, and provide customers with new product information.
Maintain accurate inventory of Stryker equipment and parts.
Perform other duties as assigned by the Manager or Supervisor.
Follow the Stryker Code of Conduct and applicable laws, rules, regulations, and ethical standards; report policy violations through the appropriate channels.