Field Service Technician - Denver, CO

Vertiv Group•Denver, CO

4d•Onsite

About The Position

Vertiv is hiring a Field Service Technician to perform scheduled and remedial break-fix service on small- to medium-sized UPS, power distribution unit, and battery system products, with responsibilities corresponding to completed classroom and on-the-job training. The role primarily supports products and services for the Edge market segment, including retail, financial, and municipal customers. The technician establishes and maintains effective relationships with customers, coworkers, sales representatives, and other relevant contacts. Work may be performed under direct supervision or independently, depending on training completion. The role involves travel and flexible scheduling, including weekends, evenings, and holidays. Candidates must hold a valid driver’s license and pass pre-employment drug, background, and motor vehicle records checks. This is a safety-sensitive role requiring compliance with company safety policies and physical demands that include regularly lifting up to 50 pounds and occasionally up to 75 pounds.

Requirements

High school or vocational school diploma.
A valid driver’s license.
Ability to pass a pre-employment drug test, background check, and motor vehicle records check.
Professional and respectful written and verbal communication skills.
Effective time management and ability to balance technical and administrative work.
Ability to collaborate with peers, customers, suppliers, and leadership.
Ability to complete administrative tasks such as report writing, time entry, expense reporting, material debriefing, and inventory counting in a timely manner.
Basic site evaluation skills, including assessing environmental temperature and general operating conditions.
Familiarity with electrical/electronic test equipment and fundamentals.
Ability to follow written technical documentation, procedures, and product manuals.
Ability to use elementary repair techniques under directed supervision and complete service tasks to return equipment to operating condition.
Computer proficiency with Microsoft Office and associated applications and software.
Ability to travel and work flexible schedules, including weekends, evenings, and holidays.
Ability to regularly stand, walk, handle tools or components, reach, stoop, kneel, crouch, or crawl; frequently sit and climb or balance; and meet required vision abilities.
Ability to consistently lift up to 50 pounds and occasionally lift up to 75 pounds.

Nice To Haves

ASEET or AMEET qualification, or progress toward either qualification.
Two to four years of military experience in a related technical field.
Zero to two years of relevant industry experience.

Responsibilities

Perform assigned service tasks according to company policies and procedures.
Provide on-site and telephone assistance to customers and communicate technical or procedural issues to Technical Support.
Implement Field Change Notices according to published guidelines and remain current on safety bulletins, safety field change notices, field change notices, and service tips.
Follow published safety guidance, wear appropriate PPE, operate and maintain the company vehicle according to local laws and company policy, and report work-related accidents or injuries within 24 hours.
Complete accurate and timely administrative work, including time cards, expense and mileage reports, service request closures, and service reports.
Maintain individual inventory, perform cycle counts, and care for company property such as the vehicle, credit cards, PPE, test equipment, and laptop.
Communicate appropriately with internal and external customers, provide estimated arrival times where applicable, and complete and deliver scheduled maintenance documentation.
Work to provide first-time fixes and maintain customer satisfaction rates according to company guidelines.
Maximize productivity by combining service opportunities and completing technical and administrative work efficiently and on time.
Make technical and commercial decisions under pressure, evaluate sites and equipment for billing status, and maintain productivity utilization rates.
Meet on-site response time requirements, follow company dress and safety rules, and comply with startup and escalation processes.
Evaluate site conditions, follow technical documentation, perform basic repairs under directed supervision, and restore equipment to operating condition.
Summarize and report completed work in written and verbal form.
Maintain appropriate internal communications and attend customer meetings as required.