Field Service Technician - Denver, CO

Vertiv•Denver, CO

About The Position

Vertiv is hiring a Field Service Technician to perform scheduled and remedial (break-fix) service on small- to medium-sized UPS, power distribution unit, and battery system products. Work is performed in accordance with the technician’s classroom and on-the-job training, and may be under direct supervision or independently after training is completed. The role primarily supports products and services for Vertiv’s Edge market segment, including retail, financial, and municipal customers. The technician is expected to build and maintain strong relationships with customers, coworkers, sales representatives, and other appropriate contacts. The position involves on-site and phone customer assistance, communication with Technical Support, implementation of field change notices, and adherence to safety procedures. The technician also completes service documentation and administrative tasks, maintains inventory and company property, and works to meet customer satisfaction, response-time, productivity, and utilization expectations. Travel is required, and schedules may be flexible to include weekends, evenings, and holidays. Vertiv describes its service organization as focused on customer service, safety, and employee technical and leadership development, with hands-on training, 24/7 technical and factory support, and technical documentation resources. The role includes a company vehicle, smartphone, laptop, PPE, and other tools of the trade. Candidates must hold a valid driver’s license and pass pre-employment drug, background, and motor vehicle records checks. The position is safety-sensitive and has physical requirements, including lifting up to 50 pounds consistently and up to 75 pounds occasionally.

Requirements

High school or vocational school diploma.
Valid driver’s license.
0–2 years of relevant industry experience, or 2–4 years of military experience in a related technical field, or an ASEET/AMEET qualification or progress toward one; ASEET or AMEET is preferred.
Professional and respectful written and verbal communication skills.
Ability to manage time, prioritize, and balance technical and administrative tasks.
Ability to collaborate with peers, customers, suppliers, and leadership.
Ability to complete administrative work such as report writing, time entry, expense reporting, material debriefing, and inventory counting promptly.
Basic site evaluation skills, including assessment of environmental temperature and general operating conditions.
Familiarity with electrical/electronic test equipment and fundamentals.
Ability to follow written technical documentation, procedures, and product manuals.
Ability to perform elementary fix/repair techniques and service tasks under directed supervision and return units to operating condition.
Ability to summarize and report work performed in written and verbal form.
Proficiency with a personal computer and associated applications, including Microsoft Office and Vertiv software.
Willingness to travel and work flexible schedules that may include weekends, evenings, and holidays.
Ability to pass pre-employment drug, background, and motor vehicle records checks.
Ability to perform the listed physical duties, including consistently lifting up to 50 pounds and occasionally up to 75 pounds.
Legal authorization to work in the United States; Vertiv will not provide sponsorship.

Nice To Haves

ASEET or AMEET qualification, or progress toward one.
Military experience in a related technical field.

Responsibilities

Perform assigned service tasks in accordance with company policies and procedures.
Work under direct supervision or independently, depending on completed training.
Provide on-site and phone assistance to customers.
Communicate with Technical Support about technical or procedural issues.
Implement Field Change Notices in accordance with published guidelines and stay current on safety bulletins, field change notices, and service tips.
Operate safely in accordance with published safety guidelines; maintain and operate the company vehicle in accordance with local laws and company policy; and wear required PPE.
Follow the company work-hours policy, including the “14 hours rule,” and report work-related accidents or injuries within 24 hours.
Complete accurate and timely time cards, expense and mileage reports, service-request closures, and service reports.
Maintain individual inventory, conduct cycle counts, and care for company property and equipment.
Communicate appropriately with internal and external customers, including providing estimated arrival times where applicable.
Complete scheduled-maintenance documentation and provide it to the customer and local office after each assignment.
Strive to achieve a first-time fix and maintain customer satisfaction in accordance with company guidelines; attend customer meetings as required.
Combine service opportunities to maximize productivity and complete technical and administrative work efficiently and on time.
Make technical and commercial decisions under pressure and evaluate sites and equipment for appropriate billing status.
Meet utilization and on-site response-time requirements; follow dress code, safety regulations, and startup and escalation procedures.
Maintain adequate internal communications and perform inventory cycle counts in accordance with company guidelines.

Benefits

Company vehicle
Smartphone
Laptop
Personal protective equipment (PPE) and other tools of the trade
401(k)
Profit sharing
Generous PTO/vacation plan
Medical insurance
Vision insurance
Dental insurance
Technical training at a Training Academy or Regional Training Center with hands-on learning
24/7 technical and factory support
Technical online libraries of product documentation, work instructions, and troubleshooting guides