Field Service Representative I

Schneider Electric • Houston, TX

14h • Onsite

About The Position

Schneider Electric is hiring a Field Service Representative I for its U.S. Services business, focused on servicing equipment that supports power distribution and critical power infrastructure. The role involves collaborating with customers, coworkers, and third-party partners to assemble, start up, diagnose, repair, modify, and perform preventive maintenance on Schneider Electric and other manufacturers’ equipment in varied customer environments.

This is a site-based position with most work performed at customer sites and occasional nonstandard hours. The position guarantees 40 hours per week, with overtime available. Travel may include local regional support and nationwide trips, with overnight travel by vehicle or air. The representative may assist senior technicians, support project management on larger system startups, collaborate with larger service teams on complex projects, and act for a District Service Manager to resolve operational issues when required.

Schneider Electric provides product and tool training, service vehicles, tools, uniforms, mobile devices, and laptops. During the first 180 days, the employee will attend eight weeks of in-person training at the company’s training facility in Dallas, Texas, with expenses paid. Online and on-the-job training with a local mentor follows.

The role requires frequent strenuous physical activity, including bending, stooping, lifting and carrying items up to 40 pounds, standing for extended periods, and working in small or confined spaces. Work may take place outdoors in heat, cold, rain, and dust.

Requirements

• An associate degree, trade or vocational certification, military training, or similar experience in an electrical-related discipline.
• Ability to read blueprints and schematics.
• Thorough understanding of AC and DC power principles and AC/DC supply circuit components, including three-phase power.
• Industrial and/or commercial electrical experience.
• At least 2 years of field service repair and customer service experience involving UPS systems, power distribution and switchgear, automatic transfer switches, power distribution units, or electrical, electromechanical, or electronics-related equipment.
• At least 2 years of Field Services experience or equivalent industry experience.
• English proficiency sufficient to communicate with customers and team members.
• Basic computer and systems proficiency, including Microsoft Outlook, Teams, Word, and Excel, and ability to use company digital tools and resources.
• Good safety practices and compliance with company safety procedures and policies, including lockout/tagout, safety programs, and required safety training.
• Safe driving and vehicle operation skills.
• Skill using test and diagnostic equipment.
• Experience reading and interpreting schematics, drawings, and operation manuals.
• Ability to write service reports, correspondence, and procedures; present information effectively; and respond to customer questions.
• Ability to perform strenuous physical tasks, including bending, stooping, lifting and carrying up to 40 pounds, extended standing, and working in small or confined spaces.
• Ability to work outdoors in environmental conditions including heat, cold, rain, and dust.

Nice To Haves

• NFPA-70E or OSHA experience.

Responsibilities

• Perform pre-site work, equipment startup, repairs, preventive maintenance, and field modifications.
• Troubleshoot and solve problems in collaboration with customers, electricians, sales partners, technical support, and District Service teams.
• Complete field service reports, expense reports, preventive maintenance documentation, and startup data sheets.
• Work with the Manager and/or Regional Service Director to resolve complex escalated issues.
• Continue learning through product training conducted in the field and classroom.
• Travel to support customers locally, regionally, or nationwide, including overnight travel by vehicle or air.
• Assist senior technicians and support Project Management on larger system startups.
• Collaborate with Field Service Representatives and Project Managers on higher-complexity projects.
• Act on behalf of the District Service Manager to resolve operational issues when required.
• Follow company safety procedures and programs, identify workplace hazards, and report safety matters, incidents, and near misses to management or a safety representative.

Benefits

• Medical insurance, including member reward points
• Dental insurance
• Vision insurance
• Basic life insurance
• Benefit Bucks
• Flexible work arrangements
• Paid family leaves
• Well-being programs
• 12 holidays per year
• 15 days of paid time off per year
• Military leave benefits
• 401(k) with company match
• Company share ownership
• Incentives
• Volunteer leave
• Performance discussions and career development resources
• Global opportunities
• Learning platforms, including Coursera
• Eight weeks of in-person training in Dallas with expenses paid
• Service vehicle, tools, uniforms, mobile devices, and laptops for professional use

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree