Field Service Representative I

Schneider Electric • Ashburn, VA

13d • Onsite

About The Position

The Field Service Representative I works within Schneider Electric’s U.S. Services business, servicing equipment that supports power distribution and critical power infrastructure. The role involves collaborating with customers, colleagues, and third-party partners to assemble, start up, diagnose, repair, modify, and perform preventive maintenance on Schneider Electric and third-party equipment. Most work takes place at customer sites in a site-based position, with occasional nonstandard hours and a 40-hour guarantee plus overtime. Regional and countrywide travel, including overnight travel by vehicle or air, may be required.

Schneider Electric provides direct product training and training on the digital and physical tools used in the role. During the first 180 days, the representative will attend eight weeks of in-person training at the company’s training facility in Dallas, Texas, with expenses paid. Online training and local mentor-supported, on-the-job training continue after each training visit. The company provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

Requirements

• Associate’s degree, trade or vocational certification, military training, or similar experience in an electrical-related discipline.
• Ability to read blueprints and schematics.
• Thorough understanding of AC and DC power principles and AC/DC supply circuit components.
• At least 2 years of field service repair and customer service involving UPS systems, power distribution and switchgear, automatic transfer switches, power distribution units, or electrical, electromechanical, or electronics-related equipment.
• At least 2 years in Field Services or equivalent industry experience.
• Good safety practices and ability to follow company safety procedures and policies, including lockout/tagout and completing required safety training on time.
• Safe driving and vehicle-operation skills.
• Skill using test and diagnostic equipment.
• Experience reading and interpreting schematics, drawings, and operating manuals.
• Ability to write service reports, correspondence, and procedures; present information effectively; and respond to customer questions.
• English proficiency sufficient to communicate with customers and team members.
• Proficiency in basic computer skills and systems, including Microsoft Outlook, Teams, Word, and Excel, and ability to use company digital tools and resources.
• Ability to perform strenuous physical tasks, including bending, stooping, and lifting and carrying items weighing up to 40 pounds.
• Ability to work outdoors in environmental extremes such as heat, cold, rain, and dust; stand for extended periods; and work in small confined spaces.

Nice To Haves

• NFPA-70E or OSHA experience.

Responsibilities

• Perform pre-site work, equipment startup, repair, preventive maintenance, and field modifications.
• Troubleshoot and solve problems with customers, electricians, sales partners, technical support, and District Service teams.
• Complete field service reports, expense reports, preventive maintenance records, and startup data sheets.
• Work with the Manager and/or Regional Service Director to resolve complex escalated issues.
• Complete ongoing product learning and training in the field and classroom.
• Travel throughout the region for local customer support and, when needed, nationwide, including overnight travel by vehicle or air.
• Assist senior technicians and support Project Management with larger system startups.
• Collaborate with larger Field Service Representative teams and Project Managers on higher-complexity projects.
• Act on behalf of the District Service Manager to resolve operational issues as required.
• Follow company safety procedures and policies, identify workplace hazards, and report safety matters, incidents, and near misses.

Benefits

• Medical insurance, including member reward points
• Dental insurance
• Vision insurance
• Basic life insurance
• Benefit Bucks credits to apply toward benefits
• Flexible work arrangements
• Paid family leaves
• 401(k) with company match
• Well-being and recognition programs, including service anniversary recognition
• 12 holidays per year
• 15 days of paid time off per year, prorated in the first year based on start date
• Opportunity to purchase company stock, subject to eligibility based on start date
• Military leave benefits
• Paid, all-expenses-covered training in Dallas, Texas

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree