Field Service Representative I

Carlisle•Seattle, WA

13d•Remote

About The Position

The Field Service Representative I delivers field service to customers and supports sales by servicing, promoting, demonstrating, and training customers on roofing systems, products, and accessories. The role helps ensure quality installations of Carlisle Construction Materials products within a designated region or customer base. It involves inspecting completed roof installations, conducting job site visits and start-ups, assisting contractors, documenting findings, providing technical guidance, delivering training, and investigating minor warranty claims. The position works primarily outdoors at commercial building sites and roofs, with approximately 10–15% of work in a home-office setting. The position is fully remote, with a dedicated, secure, ergonomically appropriate home office and reliable high-speed internet required. Work is typically Monday through Friday, 8:00 AM to 5:00 PM, with occasional flexibility, weekend work, and travel. Travel to job sites averages 600–700 miles per week and may reach 1,200 miles; occasional air travel and travel to other regions may be required. The role includes a paid 9–12-week training program involving classroom instruction in Carlisle, Pennsylvania, and hands-on field training at locations across the United States. Training travel, lodging, and meals are covered.

Requirements

Bachelor’s degree, or an associate degree and two years of roofing or construction experience; the qualifications also list one year of roofing or construction experience.
Valid driver’s license and a satisfactory driving record in accordance with company policy.
Knowledge of Carlisle Construction Materials product specifications, applications, and company policies and procedures.
Knowledge of general roofing and construction principles and practices.
Knowledge of safety protocols for roofing, hazardous materials, and driving.
Familiarity with laptops, tablets, smartphones, and software tools including Word, Excel, PowerPoint, and the CCM Inspect App.
Understanding of driving laws and company organization and locations.
Oral and written communication skills for interacting with managers, clients, and internal teams.
Interpersonal skills and ability to interpret client concerns.
Organizational skills, including independent scheduling and timely responses.
Inspection and report documentation skills, including use of the CCM Inspect App and site visit reports.
Eye-hand coordination, typing ability, and ability to use hand and power tools.
Ability to use technology efficiently for communication and reporting.
Ability to manage tasks independently with a proactive and self-motivated approach.
Ability to adapt schedules and respond to work demands.
Ability to safely and effectively operate tools and equipment related to roofing and construction.
Ability to work outdoors in varied weather conditions and on commercial building roofs, excluding unsafe conditions such as lightning or high winds.
Ability to travel extensively, including travel for training, job-site work, and occasional team or company events.

Responsibilities

Schedule and conduct inspections of completed roof installations, inspect membrane, insulation, and flashing, and complete the necessary CCM reports.
Provide contractor assistance during inspections, including support for minor repairs needed to close and approve projects.
Conduct job site visits to oversee roofing system installations, provide hands-on assistance, identify installation errors, and recommend corrective measures to meet specifications and warranty requirements.
Complete and submit forms, letters, and reports using electronic methods and standard CCM forms.
Draft letters to roofers, building owners, architects, and consultants that outline necessary corrective measures.
Provide telephone assistance to roofing applicators on technical specifications and warranty requirements, and coordinate with external parties and internal CCM departments to resolve technical inquiries.
Schedule and conduct training programs for CCM roofing applicators, demonstrating product and accessory installation methods.
Demonstrate and perform installations of products and accessories, including splices, flashings, and insulation.
Mentor and train newly hired Field Service Representatives, complete FSR Trainee Report Cards, and submit feedback.
Schedule job start-ups with contractor offices and provide on-site crew training on system installation, membrane layout, splicing, flashing, and insulation installation.
Investigate or spot-check minor warranty claims to determine the root cause of leaks or other issues when possible, and submit investigation reports to the Warranty Services Project Manager or Regional Technical Manager.
Ensure scheduled vehicle maintenance is performed properly.
Support field service activities for other Carlisle groups, including splice sampling, sample collection, and issue investigations.
Perform other duties as assigned.