Field Service Representative I (Field Repair)

Solar Turbines•Desoto, TX

About The Position

The Field Service Representative I installs, maintains, and troubleshoots equipment at customer locations using tools, parts, and technical diagrams. The customer service assignment includes on-site preventive maintenance and inspection work, call-out services, and commissioning activities on turbomachinery and package systems. This position is part of the Field Repair Training Program. The expected in-shop training period is approximately 24 to 36 months, rotating through facility areas to develop hands-on experience and technical knowledge for Field Repair work at customer sites. After this phase, the employee will enter an administrative and soft-skills development phase expected to last more than six months. Training includes Bill of Materials (BOM) research, SFIS utilization, parts-list creation, tool-list development and identification, and Windchill research and navigation to support Field Repair project planning and execution. The representative works under close supervision of experienced field service representatives and turbine specialists, assisting with removal, rework, inspection, reassembly, and recommissioning of gas producers and associated components. Work is performed on site as part of an Overhaul Field Repair team, following documented instructions, engineering drawings, SFIS build instructions, company and manufacturer recommendations, and applicable safety, quality, environmental, electrical, and Solar standards. The position reports directly to the FSS.

Requirements

Basic knowledge of methods and experience with disassembly and assembly procedures for Solar Turbine product lines and associated mechanical equipment, including RGB and accessory gearboxes.
Ability to recognize electrical and mechanical abnormalities and potential safety problems and take appropriate preventive action.
Ability to use sound judgment to analyze and solve problems in a timely and cost-effective manner.
Sufficient product knowledge to repair turbines and associated components.
Ability to read applicable drawings and technical manuals.
Knowledge of customer service concepts and techniques and ability to meet or exceed customer needs and expectations.
Proactive initiative, including seeking out work and committing to accomplishing goals.
Knowledge of problem-solving approaches, tools, and techniques and ability to apply them in diverse situations.
Knowledge of power-plant machinery and ability to conduct preventive maintenance, repairs, or replacements of faulty mechanical parts.
Knowledge of mechanical equipment and preventive maintenance in oil and gas, and ability to repair or replace faulty mechanical parts.
Knowledge of oil and gas safety procedures, practices, considerations, and regulatory requirements, and ability to identify and respond to work-related hazards.
Knowledge of programmable logic controllers (PLC) and ability to design, implement, and operate automated process controls.
Knowledge of troubleshooting approaches, tools, and techniques and ability to anticipate, detect, and resolve technical problems in a manufacturing environment.

Responsibilities

Assist with removal, rework, inspection, and reassembly of gas producers and associated components under close supervision.
Help recommission units to meet schedule requirements.
Work as part of the Overhaul Field Repair team at customer sites, using documented instructions, engineering drawings, and SFIS build instructions.
Develop and use specialized field repair tooling, power equipment, bench tools, hand tools, and inspection equipment.
Comply with Solar and customer safety policies and procedures, work permit requirements, and required safety training; attend general and toolbox safety meetings.
Meet or exceed customer expectations and perform repair activities in accordance with company policy, manufacturer recommendations, and good practices.
Recognize electrical and mechanical abnormalities and potential safety problems, and take appropriate action to prevent hazards or damage.
Provide daily updates to the FSS, track pending work and staffing needs, verify necessary parts are on site, and request additional materials when needed.
Communicate and report effectively to immediate supervision and, when applicable, customer representatives.
Analyze and solve problems in a timely and cost-effective manner, identify sources of technical information and advice, and use product knowledge to repair turbines and associated components.
Read applicable drawings and technical manuals.
Perform field repairs individually or with assigned FSRs, and provide technical assistance to the operations crew when workload requires.
Monitor on-site field repair activities for compliance with Solar Engineering specifications, manufacturer recommendations, and HSSE policies and procedures.
Use FS&D, the Work Force Management Process, and other applicable information sources to prepare for jobs, including reviewing and updating site safety information and verifying parts and tooling.