Field Service Representative I (Field Repair)

Caterpillar•Desoto, TX

About The Position

Installs, maintains, and troubleshoots equipment at customer locations using tools, parts, and technical diagrams. The customer service assignment includes on-site preventive maintenance and inspection work, call-out services, and commissioning activities on turbomachinery and package systems. This position is part of the Field Repair Training Program. The expected in-shop training period is approximately 24 to 36 months, rotating through multiple facility areas for hands-on experience and technical development. Afterward, the employee enters an administrative and soft-skills development phase expected to last more than six months, focused on BOM research, SFIS use, parts-list creation, tool-list development and identification, and Windchill research and navigation. These skills support the planning and execution of Field Repair projects. Under close supervision of experienced Field Service Representatives and turbine specialists, the employee supports Overhaul Field Repair work at customer sites, including removal, rework, inspection, reassembly, and recommissioning of gas producers and associated components. The role follows documented instructions, engineering drawings, SFIS build instructions, company policies, manufacturer recommendations, customer requirements, and applicable safety, quality, environmental, electrical, and Solar standards. The Field Service Representative I reports directly to the FSS.

Requirements

Basic knowledge of methods and experience with disassembly and assembly procedures for Solar Turbine product lines and associated mechanical equipment, including RGB/Accessory gearboxes.
Ability to recognize electrical and mechanical abnormalities and potential safety hazards and respond appropriately.
Sufficient product knowledge to repair turbines and associated components.
Ability to read applicable drawings and technical manuals.
Knowledge of customer service concepts and techniques, with the ability to meet or exceed customer needs and expectations.
Ability to take initiative, seek out work, and act on responsibilities and challenges.
Knowledge of problem-solving approaches, tools, and techniques, with the ability to apply them in diverse situations.
Knowledge of mechanical equipment and preventive maintenance and the ability to repair or replace faulty mechanical parts used in power plants and in oil and gas exploration, production, or refining.
Knowledge of safety procedures, practices, considerations, and regulatory requirements for protecting workers, the community, the environment, and company assets.
Knowledge of PLCs and the ability to design, implement, and operate automated process controls.
Knowledge of troubleshooting approaches, tools, and techniques and the ability to anticipate, detect, and resolve technical problems.

Responsibilities

Assist with removal, rework, inspection, and reassembly of gas producers and associated components under close supervision.
Assist with recommissioning units to meet schedule requirements.
Support the Overhaul Field Repair team at customer sites, following documented instructions, engineering drawings, and SFIS build instructions.
Develop and use specialized field repair tooling, power equipment, bench tools, hand tools, and inspection equipment.
Comply with Solar and customer safety policies and procedures, including the work permit system; attend safety meetings and complete required safety training, including CLMS courses.
Meet or exceed customer expectations and carry out repairs according to company policy, manufacturer recommendations, and good practices.
Recognize electrical or mechanical abnormalities and potential safety problems, and take appropriate action to prevent hazards or damage.
Provide daily updates to the FSS, track pending work and staffing needs, and communicate and report effectively to supervision and, when applicable, customer representatives.
Ensure necessary parts are on site before work begins and request additional materials when required.
Use sound judgment to analyze and resolve problems in a timely and cost-effective manner, seeking information and technical advice when needed.
Work independently or with assigned FSRs on field repairs and assist operations crews in other areas when workloads require it.
Monitor on-site repair activities for compliance with Solar Engineering specifications, manufacturer recommendations, and HSSE policies and procedures.
Use FS&D, the Work Force Management Process, and other applicable information sources for job preparation, including reviewing and updating site safety information and verifying parts and tooling.