Field Service Mechanic DOT

THE TAYLOR GROUP INC•La Vergne, TN

13d•Onsite

About The Position

The Field Service Mechanic provides prompt, efficient service for customers of new and used equipment, supporting customer relationships and the company’s reputation. The role includes assembling and inspecting machines upon delivery, training operators on machine operation and capabilities, and explaining warranty and maintenance requirements. The mechanic also makes routine customer calls when time permits, performs repairs or replacements, and accurately reports time, parts, travel, and other work details for billing. Work is planned with the Service Supervisor, prioritizing customer needs, machine location, and parts availability. Repairs are generally performed at customer premises. The mechanic inspects and tests equipment at delivery, at scheduled intervals, and after repairs. Experienced or advanced mechanics may troubleshoot recurring or unusual problems with other departments, train new mechanics, or supervise teams working on large units or repair jobs. The role also requires timely completion of work orders and related paperwork, ongoing technical training, and maintaining a neat personal appearance and clean, orderly service truck. The position is based in La Vergne, Tennessee, and may occasionally require overnight stays at out-of-town locations.

Requirements

Excellent verbal and written communication skills.
Basic computer skills.
Ability to stoop, bend, climb, and lift up to 50 pounds.
Valid driver’s license and good driving record; must meet corporate insurance requirements for driving a company vehicle.
Must be DOT certifiable and at least 21 years of age to be DOT certified.
Some vocational or formal schooling in hydraulics and diesel engine repair; relevant schooling may substitute for some job experience.
Three years of on-the-job experience in diesel mechanics and hydraulics, with relevant schooling potentially substituting for some experience.
Required to pass the tacker test.
Must be available to stay overnight at out-of-town locations on occasion.

Nice To Haves

Practice and improve welding skills to pass the AWSD14 Welding Test, which may support consideration for future promotions; passing this test is not required for the role.

Responsibilities

Coordinate work and travel schedules with the Service Supervisor, prioritizing customer needs, machine location, and parts availability.
Diagnose equipment malfunctions and repair or replace defective parts; install assemblies and adjust devices and controls.
Provide tools and parts and arrange facilities for repair work, usually at customer premises.
Inspect, operate, and test machines at delivery, at specified inspection intervals, and after repair work.
Report customer, machine, malfunction, work time, travel time, waiting time, mileage, and other information needed for account charges and billing.
Develop customer relationships through delivery support, operator training, routine calls, and prompt, satisfactory repair service.
Attend company-sponsored vocational schools and training meetings and read technical literature to increase technical skills.
Maintain a neat personal appearance and keep the service truck clean, polished, and orderly.
Troubleshoot recurring or unusual problems in coordination with Engineering, Manufacturing, and other service personnel when experienced or advanced.
Train new servicemen or supervise teams assembling or servicing large units or performing large repair jobs when experienced or advanced.
Complete work orders and job-related paperwork, including JSA forms, inspection reports, and credit card receipts, in a timely manner.
Perform other duties as assigned.