Field Service Mechanic-DOT

THE TAYLOR GROUP INC•San Antonio, TX

About The Position

The Field Service Mechanic provides prompt, efficient service for customers of new and used equipment, supporting strong customer relations and the company’s reputation. The role includes work authorized by customers and assigned by the Service Supervisor, such as equipment delivery and setup, inspections, operator training, repairs, maintenance guidance, and accurate reporting of labor, parts, and travel for billing. The mechanic plans work and travel with the Service Supervisor, diagnoses and repairs equipment—usually at customer sites—and tests machines to confirm proper operation. The position also involves developing technical skills through training and technical reading, maintaining a professional appearance and orderly service truck, and completing work orders and related paperwork. Experienced or advanced servicemen may troubleshoot recurring or unusual problems, train new servicemen, or supervise teams on large projects.

Requirements

Excellent verbal and written communication skills.
Basic computer skills.
Ability to stoop, bend, climb, and lift up to 50 pounds.
Valid driver’s license and a good driving record; the employee drives a company-owned vehicle and must meet corporate insurance coverage requirements.
Must be DOT certifiable; must be at least 21 years old to be DOT certified.
Some vocational or formal schooling in hydraulics and diesel engine repair.
Three years of on-the-job experience in diesel mechanics and hydraulics; relevant schooling may substitute for some job experience.
Must pass the tacker test.
Must occasionally stay overnight at out-of-town locations.

Nice To Haves

Practice and improve welding skills to pass the AWSD14 Welding Test, which may support consideration for future promotions.

Responsibilities

Consult with the Service Supervisor to plan work and travel schedules, prioritizing customer needs and considering machine location and parts availability.
Diagnose equipment malfunctions; repair or replace worn and defective parts; install assemblies; and adjust devices and controls.
Provide tools and parts and arrange facilities for repairs, usually at customer premises.
Inspect, operate, and test machines upon delivery, at specified inspection intervals, and after repairs.
Report customer, machine, malfunction, work and travel time, waiting time, and mileage information to the Service Supervisor for account charging and billing.
Build customer relationships through delivery support, operator training, routine calls, and prompt, satisfactory repair or replacement service.
Develop technical skills through company-sponsored vocational schools, annual departmental training meetings, and technical literature.
Maintain a neat personal appearance and keep the service truck clean, polished, and orderly.
As an experienced or advanced serviceman, troubleshoot recurring or unusual problems in coordination with Engineering, Manufacturing, and service personnel.
As an experienced or advanced serviceman, train new servicemen or supervise teams assembling or servicing large units or handling large repair jobs.
Complete work orders and job-related paperwork, including JSA forms, inspection reports, and credit card receipts, in a timely manner.
Perform other duties as assigned.