Field Service Mechanic-DOT

SUDDEN SERVICE INC•Laredo, TX

6d•Onsite

About The Position

The Field Service Mechanic supports customer relations for new and used equipment by providing prompt, efficient service authorized by the customer and assigned by the Service Supervisor. This service-after-sales role helps maintain the company’s image and reputation, supports repeat sales, and establishes the company as a source for service and parts. Work includes assisting with machine delivery and setup, inspecting equipment, training operators on machine functions and capabilities, explaining warranty and maintenance requirements, making routine customer calls, performing repairs or replacements, and accurately reporting time, parts, and travel for billing. The mechanic plans work and travel with the Service Supervisor, diagnoses and repairs equipment, and performs work primarily at customer locations. They inspect, operate, and test machines at delivery, at scheduled inspection intervals, and after repairs. The role also requires timely completion of work orders and related paperwork, continued development of technical skills, and maintaining a neat appearance and clean, orderly service truck. Experienced mechanics may troubleshoot recurring or unusual problems, coordinate with other departments, train new mechanics, or supervise teams on large jobs.

Requirements

Excellent verbal and written communication skills.
Basic computer skills.
Ability to stoop, bend, and climb, and lift up to 50 pounds.
Valid driver’s license and good driving record; the employee will drive a company-owned vehicle and must meet corporate insurance requirements.
Must be DOT certifiable and at least 21 years old to be DOT certified.
Some vocational or formal schooling in hydraulics and diesel engine repair; schooling in these fields may substitute for some job experience.
Three years of on-the-job experience in diesel mechanics and hydraulics, with relevant schooling potentially substituting for some experience.
Must pass the tacker test.
Occasional overnight stays at out-of-town locations are required.

Nice To Haves

Practice and improve welding skills to pass the AWSD14 Welding Test, which is encouraged for consideration for future promotions.
Passing the AWSD14 Welding Test is not required for the position.

Responsibilities

Consult with the Service Supervisor to plan work and travel schedules, prioritizing customer needs and considering machine location and parts availability.
Diagnose equipment malfunctions; repair or replace worn or defective parts; install assemblies; and adjust devices and controls.
Provide tools and parts and arrange facilities to perform repairs, usually at customer premises.
Inspect, operate, and test machines at delivery, at specified inspection intervals, and after repairs to verify proper operation.
Report customer, machine, malfunction, work and travel time, waiting time, and mileage information to the Service Supervisor for accurate accounting and billing.
Develop technical skills through company-sponsored vocational schools, annual departmental training meetings, and technical literature.
Maintain a neat personal appearance and keep the service truck clean, polished, and orderly.
For experienced or advanced mechanics, troubleshoot recurring or unusual problems in consultation with Engineering, Manufacturing, and service personnel.
For experienced or advanced mechanics, train new mechanics or supervise a team assembling or servicing large units or completing large repair jobs.
Complete work orders and related paperwork, including JSA forms, inspection reports, and credit-card receipts, in a timely manner.
Perform other duties as assigned.
Assist with machine delivery by assembling equipment when necessary, inspecting it, training operators, and explaining warranty and maintenance requirements.
Make routine customer calls as time permits and provide prompt, satisfactory repair or replacement service.