Field Service Mechanic DOT

SUDDEN SERVICE INC•Covington, GA

11d•Onsite

About The Position

The Field Service Mechanic provides prompt, efficient service for new and used equipment to support excellent customer relations between Taylor Machine Works and its customers. The role helps strengthen the company’s reputation and encourage repeat sales by building customer relationships, responding to service needs, and providing service and parts support. Work may include machine assembly and delivery inspections, operator instruction, routine customer calls, repairs or parts replacement, and accurate reporting of labor, parts, travel, and other job details for billing. The mechanic plans work and travel with the Service Supervisor, prioritizes customer needs, diagnoses and corrects equipment malfunctions, and inspects and tests machines after delivery or repairs. The role also includes maintaining a clean, professional appearance and service truck, completing work orders and related paperwork promptly, and developing technical skills through company training and technical literature. Experienced mechanics may troubleshoot recurring or unusual problems, work with other departments to resolve issues, train new mechanics, or supervise teams on larger jobs.

Requirements

Excellent verbal and written communication skills.
Basic computer skills.
Ability to stoop, bend, climb, and lift up to 50 pounds.
Valid driver's license and a good driving record; the employee will drive a company-owned vehicle and must meet corporate insurance coverage requirements.
Must be DOT certifiable and at least 21 years old to be DOT certified.
Some vocational or formal schooling in hydraulics and diesel engine repair.
Three years of on-the-job experience in diesel mechanics and hydraulics; relevant schooling may substitute for some job experience.
Must pass the tacker test.
Occasional overnight stays at out-of-town locations are required.

Nice To Haves

Experience servicing aerial equipment, including boom lifts, scissor lifts, and other access equipment.
Familiarity with JLG, Genie, Skyjack, or similar manufacturers.
Welding skills and practice toward passing the AWSD14 Welding Test, which is encouraged for consideration for future promotions but is not required.

Responsibilities

Consult with the Service Supervisor to plan effective work and travel schedules, prioritizing customer needs and considering machine location and parts availability.
Diagnose equipment malfunctions and repair or replace worn or defective parts; install assemblies and adjust devices and controls.
Provide tools and parts and arrange facilities for repair work, usually at customer premises.
Inspect, operate, and test machines upon delivery, at specified inspection intervals, and after repairs to ensure proper functioning.
Report customer and machine details, the nature of malfunctions, working, driving, and waiting time, mileage, and other information needed for accurate accounts and billing.
Improve technical skills through company-sponsored vocational schools, annual departmental training meetings, and technical literature.
Maintain a neat personal appearance and keep the service truck clean, polished, and orderly.
As an experienced or advanced mechanic, troubleshoot recurring or unusual problems in consultation with Engineering, Manufacturing, and other service personnel.
As an experienced or advanced mechanic, train new mechanics or supervise teams assembling or servicing large units or completing large repair jobs.
Complete work orders and job-related paperwork, including JSA forms, inspection reports, and credit-card receipts, in a timely manner.
Perform other duties as assigned.