Field Service Mechanic DOT

THE TAYLOR GROUP INC•La Vergne, TN

13d•Onsite

About The Position

The Field Service Mechanic provides prompt, efficient service for new and used equipment to maintain strong customer relations and support repeat sales. The role includes authorized service and repairs, equipment inspections and testing, and customer support at delivery and during ongoing service. Mechanics may work at customer locations and travel according to customer needs and parts availability. Experienced mechanics may troubleshoot recurring or unusual problems, train new mechanics, or supervise teams on large equipment assembly or repair work.

Requirements

Excellent verbal and written communication skills.
Basic computer skills.
Ability to stoop, bend, and climb, and lift up to 50 pounds.
Valid driver’s license and a good driving record; the employee will drive a company-owned vehicle and must meet corporate insurance requirements.
Must be DOT certifiable; must be at least 21 years old to be DOT certified.
Some vocational or formal schooling in hydraulics and diesel engine repair.
Three years of on-the-job experience in diesel mechanics and hydraulics; relevant schooling may substitute for some job experience.
Must pass the tacker test.

Nice To Haves

Practice and improve welding skills to pass the AWSD14 Welding Test, which is encouraged for consideration for future promotions.
Experienced or advanced service experience for troubleshooting unusual or recurring problems, training new mechanics, or supervising teams.

Responsibilities

Consult with the Service Supervisor to plan work and travel schedules, prioritizing customer needs and considering equipment location and parts availability.
Diagnose equipment malfunctions; repair or replace worn and defective parts; install assemblies; and adjust devices and controls.
Provide tools and parts and arrange facilities for repair work, usually at customer premises.
Inspect, operate, and test machines at delivery, at specified inspection intervals, and after repairs to confirm proper operation.
Report customer and machine details, malfunction information, work and travel time, waiting time, and mileage to the Service Supervisor for accurate accounting and billing.
Develop technical skills through company-sponsored vocational schools, annual departmental training meetings, and technical literature.
Maintain a neat personal appearance and keep the service truck clean, polished, and orderly.
As an experienced or advanced mechanic, troubleshoot recurring or unusual problems in coordination with Engineering, Manufacturing, and other service personnel.
As an experienced or advanced mechanic, train new mechanics or supervise a team assembling or servicing large units or completing large repair jobs.
Complete work orders and job-related paperwork, including JSA forms, inspection reports, and credit card receipts, in a timely manner.
Perform other duties as assigned.