Field Service Mechanic-DOT

THE TAYLOR GROUP INC•Bessemer, AL

8d•Onsite

About The Position

Taylor Sudden Service provides genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works. The Field Service Mechanic supports customer relations by providing prompt, efficient service on new and used equipment as authorized by the customer and assigned by the Service Supervisor. This service helps strengthen the company’s reputation and supports repeat sales by addressing customer needs, providing equipment and operator guidance, completing repairs, and accurately reporting work for billing. The mechanic may assemble equipment upon delivery, inspect it, train operators on its functions and capabilities, and explain warranty and maintenance requirements. The position involves working primarily at customer premises, planning service and travel with the Service Supervisor, diagnosing and repairing equipment, and testing machines to confirm they function properly. The role also requires timely completion of work orders and related paperwork, maintaining a professional appearance and orderly service truck, and continuing to develop technical skills through training and technical reading. Experienced mechanics may troubleshoot recurring or unusual problems, work with other departments to resolve them, train new mechanics, or supervise service teams on large jobs.

Requirements

Excellent verbal and written communication skills.
Basic computer skills.
Valid driver’s license and a good driving record; the employee will drive a company-owned vehicle and must meet corporate insurance coverage requirements.
Must be DOT certifiable and at least 21 years old to be DOT certified.
Some vocational or formal schooling in hydraulics and diesel engine repair.
Three years of on-the-job experience in diesel mechanics and hydraulics; schooling in these fields may substitute for some job experience.
Must pass the tacker test.
Ability to stoop, bend, climb, and lift up to 50 pounds.
Must be able to stay overnight at out-of-town locations on occasion.

Nice To Haves

Practice and improve welding skills to pass the AWSD14 Welding Test, which is encouraged for consideration for future promotions.

Responsibilities

Consult with the Service Supervisor to plan an effective work and travel schedule, prioritizing customer needs and considering machine location and parts availability.
Diagnose malfunctions; repair or replace worn and defective parts; install assemblies; and adjust devices and controls to correct malfunctions and maintain machine operation.
Provide tools and parts and arrange facilities needed to perform repairs, usually at customer premises.
Inspect, operate, and test machines upon initial delivery, at specified inspection intervals, and after repairs to confirm proper functioning.
Report customer and machine information, malfunction details, work and travel time, waiting time, mileage, and other relevant information to the Service Supervisor for accurate accounting and billing.
Develop technical skills through company-sponsored vocational schools, annual departmental training meetings, and technical literature.
Maintain a neat personal appearance and keep the service truck clean, polished, and orderly.
As an experienced or advanced mechanic, troubleshoot recurring or unusual problems in coordination with Engineering, Manufacturing, and other service personnel.
As an experienced or advanced mechanic, train new mechanics or supervise a team assembling or servicing large units or completing large repair jobs.
Complete work orders and job-related paperwork, including JSA forms, inspection reports, and credit card receipts, in a timely manner.
Perform other duties as assigned.
Upon equipment delivery, assemble equipment if necessary, perform inspections, train the operator, and explain warranty and maintenance requirements.
Make routine customer calls as time permits and provide prompt, satisfactory repair or replacement service.