Field Service Mechanic DOT

SUDDEN SERVICE INC•Nokomis, FL

15d•Onsite

About The Position

The Field Service Mechanic provides prompt, efficient service to customers of new and used equipment, helping maintain positive customer relationships and the company’s reputation. The mechanic services equipment as authorized by customers and assigned by the Service Supervisor, and provides a point of contact for service and parts needs. Work includes preparing and inspecting machines upon delivery, training operators on machine operation and capabilities, explaining warranty and maintenance requirements, making routine customer calls, and completing repairs or replacements. The mechanic reports time, parts, travel, mileage, and other job information for accurate billing. Repairs are usually performed at customer premises. Experienced or advanced mechanics may troubleshoot recurring or unusual problems, train new mechanics, or supervise teams working on large units or repairs.

Requirements

Excellent verbal and written communication skills.
Basic computer skills.
Ability to stoop, bend, climb, and lift up to 50 pounds.
Valid driver’s license and good driving record; employees drive a company-owned vehicle and must meet corporate insurance requirements.
Must be DOT certifiable and at least 21 years old to be DOT certified.
Some vocational or formal schooling in hydraulics and diesel engine repair.
Three years of on-the-job experience in diesel mechanics and hydraulics; relevant schooling may substitute for some experience.
Must pass the tacker test.
Occasional overnight stays at out-of-town locations are required.

Nice To Haves

Practice and improve welding skills to pass the AWSD14 Welding Test, which is encouraged for consideration for future promotions.
Experience as an advanced or experienced service mechanic, including troubleshooting, training, or supervising service work.

Responsibilities

Consult with the Service Supervisor to plan work and travel schedules, prioritizing customer needs and considering equipment location and parts availability.
Diagnose equipment malfunctions; repair or replace worn and defective parts; install assemblies; and adjust devices and controls.
Provide tools and parts and arrange facilities needed for repair work, usually at customer premises.
Inspect, operate, and test machines upon delivery, at specified inspection intervals, and after repairs to confirm proper operation.
Report customer, machine, malfunction, work and travel time, waiting time, mileage, and related information to the Service Supervisor for account charging and billing.
Develop technical skills through company-sponsored vocational schools, annual departmental training meetings, and technical literature.
Maintain a neat personal appearance and keep the service truck clean, polished, and orderly.
Troubleshoot recurring or unusual problems in coordination with Engineering, Manufacturing, and other service personnel, when experienced or advanced.
Train new mechanics or supervise service teams on large-unit assembly or major repair jobs, when experienced or advanced.
Complete work orders and job-related paperwork, including JSA forms, inspection reports, and credit card receipts, in a timely manner.
Perform other duties as assigned.