Field Service Mechanic-DOT

THE TAYLOR GROUP INC•Chesapeake, VA

141d•$35 - $48•Onsite

About The Position

Taylor Sudden Service provides genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works. It supports customers through parts and service centers, dealer organizations, factory-trained technicians, and regular service technician training schools. Sudden Service, Inc. is a subsidiary of the Taylor Group of Companies, a family-owned business based in Louisville, Mississippi since 1927. The Field Service Mechanic supports customer relations by providing prompt, efficient service for new and used equipment as authorized by the customer and assigned by the Service Supervisor. The role helps maintain the company’s reputation and encourage repeat sales through delivery support, inspections, operator training, routine customer calls, repairs, and accurate reporting of labor, parts, and travel. Service work is generally performed at customer locations, and overnight stays at out-of-town locations may occasionally be required.

Requirements

Excellent verbal and written communication skills.
Basic computer skills.
Ability to stoop, bend, climb, and lift up to 50 pounds.
Valid driver’s license and a good driving record; the employee will drive a company-owned vehicle and must meet corporate insurance coverage requirements.
Must be DOT certifiable and at least 21 years old to be DOT certified.
Some vocational or formal schooling in hydraulics and diesel engine repair.
Three years of on-the-job experience in diesel mechanics and hydraulics; schooling in these fields may substitute for some job experience.
Must pass the tacker test.
Must be willing to stay overnight at out-of-town locations on occasion.

Nice To Haves

Practice and improve welding skills to pass the AWSD14 Welding Test, which may support consideration for future promotions; passing this test is not required for the position.

Responsibilities

Consult with the Service Supervisor to plan work and travel schedules, prioritizing customer needs and considering equipment location and parts availability.
Diagnose equipment malfunctions; repair or replace worn and defective parts; install assemblies; and adjust devices and controls.
Provide tools and parts and arrange facilities needed to perform repairs, usually at customer premises.
Inspect, operate, and test machines upon delivery, at inspection intervals, and after repairs to ensure that equipment and components function properly.
Report customer and machine details, malfunction descriptions, work and travel time, waiting time, and mileage to the Service Supervisor for account charging and billing.
Develop technical skills by attending company-sponsored vocational schools and departmental training meetings and reading technical literature.
Maintain a neat personal appearance and keep the service truck clean, polished, and orderly.
For experienced or advanced mechanics, troubleshoot recurring or unusual problems in consultation with Engineering, Manufacturing, and other service personnel.
For experienced or advanced mechanics, train new service mechanics or supervise a team assembling or servicing large units or completing large repair jobs.
Complete work orders and job-related paperwork, including JSAs, inspection reports, and credit card receipts, in a timely manner.
Perform other duties as assigned.