Field Service Mechanic-DOT

THE TAYLOR GROUP INC•Hialeah, FL

110d•Onsite

About The Position

The Field Service Mechanic supports customer relations for new and used equipment by providing prompt, efficient service authorized by customers and assigned by the Service Supervisor. The role helps strengthen the company’s reputation and support repeat sales by building relationships with customers and addressing their service and parts needs. Responsibilities may include assembling equipment upon delivery, inspecting it, training operators on machine operation and capabilities, explaining warranty and maintenance requirements, performing routine customer calls, completing repairs or replacements, and accurately reporting time, parts, and travel for billing. The mechanic plans work and travel with the Service Supervisor, diagnoses and repairs equipment, and inspects and tests machines to verify proper operation. Work is generally performed at customer premises. The position also requires completing work orders and related paperwork, maintaining a clean and professional appearance and service truck, and improving technical skills through training and technical reading. Experienced mechanics may troubleshoot recurring or unusual problems, coordinate with other departments, train new mechanics, or supervise service teams on larger jobs.

Requirements

Excellent verbal and written communication skills.
Basic computer skills.
Ability to stoop, bend, and climb, and lift up to 50 pounds.
Valid driver’s license and good driving record; the employee will drive a company-owned vehicle and must meet corporate insurance coverage requirements.
Must be DOT certifiable and at least 21 years old to be DOT certified.
Some vocational or formal schooling in hydraulics and diesel engine repair.
Three years of on-the-job experience in diesel mechanics and hydraulics; schooling in these fields may substitute for some job experience.
Must pass the tacker test.

Nice To Haves

Practice and improve welding skills to pass the AWSD14 Welding Test, which is encouraged for consideration for future promotions.

Responsibilities

Plan effective work and travel schedules with the Service Supervisor, prioritizing customer needs and considering machine location and parts availability.
Diagnose malfunctions and repair or replace worn or defective parts; install assemblies and adjust devices and controls.
Provide the tools, parts, and arrangements needed to perform repairs, usually at customer premises.
Inspect, operate, and test machines upon delivery, at specified inspection intervals, and after repairs to ensure proper function.
Report customer, machine, malfunction, time, mileage, and related service information to the Service Supervisor for accurate account charging and billing.
Improve technical skills through company-sponsored vocational schools, annual departmental training meetings, and technical literature.
Maintain a neat personal appearance and keep the service truck clean, polished, and orderly.
As an experienced or advanced mechanic, troubleshoot recurring or unusual problems in consultation with Engineering, Manufacturing, and service personnel.
As an experienced or advanced mechanic, train new mechanics or supervise a team assembling or servicing large units or completing large repair jobs.
Complete work orders and job-related paperwork, including JSA forms, inspection reports, and credit card receipts, in a timely manner.
Perform other duties as assigned.