Field Service Mechanic DOT

SUDDEN SERVICE INC•Gonzales, LA

19d•Onsite

About The Position

The Field Service Mechanic supports customer relations for new and used equipment by providing prompt, efficient service authorized by customers and assigned by the Service Supervisor. This service-after-sales work supports the company’s image and reputation and can affect repeat sales. The mechanic builds relationships with customers and serves as a source of service and parts. Work may include assembling and inspecting machines upon delivery, training operators on equipment operation and capabilities, explaining warranty and maintenance requirements, making routine customer calls, repairing or replacing equipment, and accurately reporting time, parts, and travel for billing. The mechanic plans work and travel schedules with the Service Supervisor, prioritizing customer needs and considering equipment location and parts availability. The role typically performs repairs at customer premises and includes diagnosing and correcting malfunctions, inspecting and testing machines, completing work orders and related paperwork, and maintaining a clean and professional appearance and service truck. Experienced mechanics may troubleshoot recurring or unusual problems, collaborate with Engineering, Manufacturing, and service personnel, train new mechanics, or supervise teams working on large equipment or repair jobs. The position is based in Gonzales, Louisiana, and is full-time. Occasional overnight stays at out-of-town locations are required.

Requirements

Excellent verbal and written communication skills.
Basic computer skills.
Valid driver’s license and a good driving record; the employee will drive a company-owned vehicle and must meet corporate insurance requirements.
Must be DOT certifiable and at least 21 years old to be DOT certified.
Ability to stoop, bend, climb, and lift up to 50 pounds.
Some vocational or formal schooling in hydraulics and diesel engine repair.
Three years of on-the-job experience in diesel mechanics and hydraulics; relevant schooling may substitute for some job experience.
Must pass the tacker test.
Must occasionally stay overnight at out-of-town locations.

Nice To Haves

Practice and improve welding skills toward passing the AWSD14 Welding Test, which is encouraged for consideration for future promotions.

Responsibilities

Plan effective work and travel schedules with the Service Supervisor, prioritizing customer needs and considering machine location and parts availability.
Diagnose equipment malfunctions and repair or replace worn or defective parts; install assemblies and adjust devices and controls.
Provide tools and parts and arrange facilities to perform repair work, usually at customer premises.
Inspect, operate, and test machines upon delivery, at specified inspection intervals, and after repairs to confirm proper functioning.
Report customer, machine, malfunction, work and travel time, mileage, and other relevant information to the Service Supervisor for account charging and billing.
Complete work orders and job-related paperwork, including JSA documents, inspection reports, and credit card receipts, in a timely manner.
Develop and maintain customer relationships through equipment delivery support, operator training, routine calls, and prompt repair or replacement service.
Increase technical skills through company-sponsored vocational schools, annual departmental training meetings, and technical literature.
Maintain a neat personal appearance and keep the service truck clean, polished, and orderly.
As an experienced or advanced serviceman, troubleshoot recurring or unusual problems in consultation with Engineering, Manufacturing, and other service personnel.
As an experienced or advanced serviceman, train new servicemen or supervise teams assembling or servicing large units or performing large repair jobs.
Perform other duties as assigned.