Field Service Mechanic-DOT

THE TAYLOR GROUP INC•Chesapeake, VA

63d•$35 - $45

About The Position

Taylor Sudden Service provides genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. It supports customers through parts and service centers, dealer support organizations, factory-trained technicians, and regular training schools. Sudden Service, Inc. is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, Mississippi, since 1927. The Field Service Mechanic provides prompt, efficient service to customers of new and used equipment, as authorized by customers and assigned by the Service Supervisor. The role supports customer relations and the company’s reputation by building relationships with customers and addressing their service and parts needs. Work includes preparing and inspecting equipment upon delivery, training operators, explaining warranty and maintenance requirements, performing repairs, and accurately reporting labor, parts, travel, and related information for billing. The mechanic may work at customer premises and may occasionally stay overnight at out-of-town locations.

Requirements

Excellent verbal and written communication skills.
Basic computer skills.
Ability to stoop, bend, climb, and lift up to 50 pounds.
Valid driver’s license and a good driving record; the employee drives a company-owned vehicle and must meet corporate insurance requirements.
Must be DOT certifiable; must be at least 21 years old to be DOT certified.
Some vocational or formal schooling in hydraulics and diesel engine repair.
Three years of on-the-job experience in diesel mechanics and hydraulics; relevant schooling may substitute for some experience.
Must pass the tacker test.
Occasional overnight stays at out-of-town locations are required.

Nice To Haves

Practice and improve welding skills to pass the AWSD14 Welding Test, which may support consideration for future promotions; passing the test is not required for the position.

Responsibilities

Consult with the Service Supervisor to plan work and travel schedules, prioritizing customer needs while considering equipment location and parts availability.
Diagnose equipment malfunctions; repair or replace worn and defective parts; install assemblies; and adjust devices and controls to restore or maintain operating condition.
Provide tools and parts and arrange facilities for repair work, usually at customer premises.
Inspect, operate, and test machines at delivery, at specified inspection intervals, and after repairs to ensure proper function.
Report customer, machine, malfunction, work and travel time, mileage, and other relevant details to the Service Supervisor for accurate accounting and billing.
Develop technical skills through company-sponsored vocational schools, annual departmental training meetings, and technical literature.
Maintain a neat personal appearance and keep the service truck clean, polished, and orderly to promote the company’s image.
As an experienced or advanced serviceman, troubleshoot recurring or unusual problems in consultation with Engineering, Manufacturing, and other service personnel.
As an experienced or advanced serviceman, train new servicemen or supervise service teams assembling or servicing large units or performing major repair work.
Complete work orders and job-related paperwork, including JSA forms, inspection reports, and credit-card receipts, in a timely manner.
Perform other duties as assigned.