Field Service Mechanic-DOT

THE TAYLOR GROUP INC•Laredo, TX

About The Position

The Field Service Mechanic provides prompt, efficient service for new and used equipment to maintain strong customer relations and support repeat sales. The role includes helping customers at equipment delivery through assembly when needed, inspections, operator training, and explanation of warranty and maintenance requirements. The mechanic also makes routine customer calls, performs repairs or replacements, and accurately reports time, parts, and travel for billing. The mechanic plans work and travel with the Service Supervisor, prioritizing customer needs, machine location, and parts availability. Work is usually performed at customer premises. Experienced or advanced mechanics may troubleshoot recurring or unusual problems, collaborate with engineering, manufacturing, and service personnel, train new mechanics, or supervise teams working on large equipment or repairs.

Requirements

Excellent verbal and written communication skills.
Basic computer skills.
Ability to stoop, bend, climb, and lift up to 50 pounds.
Valid driver's license and a good driving record; must meet corporate insurance requirements for driving a company-owned vehicle.
Must be DOT certifiable and at least 21 years old to be DOT certified.
Some vocational or formal schooling in hydraulics and diesel engine repair.
Three years of on-the-job experience in diesel mechanics and hydraulics; schooling in these fields may substitute for some job experience.
Must pass the tacker test.
Occasional overnight stays at out-of-town locations are required.

Nice To Haves

Practice and improve welding skills with the aim of passing the AWSD14 Welding Test, which may support consideration for future promotions.

Responsibilities

Consult with the Service Supervisor to plan work and travel schedules based on customer needs, machine locations, and parts availability.
Diagnose equipment malfunctions; repair or replace worn and defective parts; install assemblies; and adjust devices and controls.
Provide tools and parts and arrange facilities needed to perform repairs, usually at customer premises.
Inspect, operate, and test machines at delivery, at specified inspection intervals, and after repairs.
Report customer and machine details, malfunction descriptions, work and travel time, waiting time, and mileage to support accurate account charges and billing.
Improve technical skills through company-sponsored vocational schools, annual departmental training meetings, and technical literature.
Maintain a neat personal appearance and keep the service truck clean, polished, and orderly.
As an experienced or advanced mechanic, troubleshoot recurring or unusual problems in collaboration with Engineering, Manufacturing, and service personnel.
As an experienced or advanced mechanic, train new mechanics or supervise a team assembling or servicing large units or completing large repair jobs.
Complete work orders and job-related paperwork, including JSA forms, inspection reports, and credit-card receipts, in a timely manner.
Perform other duties as assigned.