Field Service Mechanic-DOT

SUDDEN SERVICE INC•Hialeah, FL

70d•Onsite

About The Position

The Field Service Mechanic provides prompt and efficient service for new and used equipment, supporting customer relationships and the company’s reputation. The role includes assisting with equipment delivery and setup, inspecting machines, training operators on machine operation and maintenance, responding to repair needs, and accurately documenting time, parts, and travel for billing. Service work is usually performed at customer locations. The mechanic coordinates work and travel schedules with the Service Supervisor, diagnoses and repairs equipment, tests machines, and reports service details. The position also involves maintaining technical skills through training and technical literature, keeping a professional appearance and an orderly service truck, and, for experienced or advanced servicemen, troubleshooting unusual problems and training or supervising other servicemen. The role is based in Hialeah, Florida, and may occasionally require overnight stays at out-of-town locations.

Requirements

Excellent verbal and written communication skills.
Basic computer skills.
Ability to stoop, bend, climb, and lift up to 50 pounds.
Valid driver’s license and a good driving record; the employee will drive a company-owned vehicle and must meet corporate insurance requirements.
Must be DOT certifiable and at least 21 years old to be DOT certified.
Some vocational or formal schooling in hydraulics and diesel engine repair.
Three years of on-the-job experience in diesel mechanics and hydraulics; schooling in these fields may substitute for some job experience.
Must pass the tacker test.

Nice To Haves

Practice and improve welding skills toward passing the AWSD14 Welding Test, which is encouraged for consideration for future promotions.

Responsibilities

Consult with the Service Supervisor to plan work and travel schedules, prioritizing customer needs and considering machine location and parts availability.
Diagnose malfunctions; repair or replace worn and defective parts; install assemblies; and adjust devices and controls.
Provide tools and parts and arrange facilities to perform repair work, usually at customer premises.
Inspect, operate, and test machines upon delivery, at specified inspection intervals, and after repairs to ensure proper functioning.
Report customer, machine, malfunction, work time, driving and waiting time, mileage, and other service information to the Service Supervisor for accurate account charges and billing.
Develop technical skills through company-sponsored vocational schools, annual departmental training meetings, and technical literature.
Maintain a neat personal appearance and keep the service truck clean, polished, and orderly.
As an experienced or advanced serviceman, troubleshoot recurring or unusual problems in coordination with Engineering, Manufacturing, and service personnel.
As an experienced or advanced serviceman, train new servicemen or supervise service teams assembling or servicing large units or performing large repair jobs.
Complete work orders and job-related paperwork, including JSA forms, inspection reports, and credit card receipts, in a timely manner.
Perform other duties as assigned.