Field Service Leader - Defense
About The Position
The Field Services Manager for Defense & Offshore is a strategic leadership position responsible for the total lifecycle performance of field service operations in high-stakes, mission-critical environments. As a member of the Defense & Offshore leadership team, the role balances operational execution with business growth, integrating technical excellence in Installation & Commissioning (I&C) with insights from digital tools to support customer loyalty, operational profitability, and long-term business strategy. The role oversees field service delivery across I&C projects, warranty claims, and site interventions; coordinates field operations with internal stakeholders, contractual commitments, project milestones, and resource availability; and ensures compliance with organizational and site-specific safety requirements. It manages field service engineering staff, leads team capacity planning and S&OP, partners with ITO and Sales on I&C tenders, and champions ServiceMax and data integrity for installed base assets and dispatch workflows. This is a remote position. Access to sensitive defense information is required, and the successful candidate must be a U.S. person able to obtain and maintain the required U.S. government security clearance. Candidates must undergo a background investigation and may be subject to heightened client-directed security checks. The U.S.-based pay range is $119,600–$199,400, with geographic differentials in certain areas and eligibility for a discretionary annual bonus. Relocation assistance is not provided. The application deadline is November 9, 2026.
Requirements
- 12 or more years of service management experience in the Defense, Offshore, or Maritime sectors.
- At least 2 years of demonstrated success leading teams of 50 or more in remote or high-pressure environments.
- At least 2 years of experience as a key leader in a matrixed organization, managing competing priorities across Service, Sales, Finance, and Legal.
- At least 5 years of experience in S&OP or resource capacity management in a service-intensive environment.
- At least 5 years of expertise with ServiceMax or similar Field Service Management tools, including experience managing Installed Base data integrity.
- Deep understanding of remote/offshore site logistics, including travel, safety certifications, and site-access protocols.
- Ability to navigate complex customer hierarchies and technical requirements in defense/government contracting.
- Ability to obtain and maintain required security clearances; the role is restricted to U.S. persons and requires a background investigation.
- Demonstrated history of collaborating with Sales/ITO teams on service proposals, including technical scoping, risk assessment, and resource planning.
- Ability to synthesize complex project schedules and resource data into capacity plans that support business growth targets.
Nice To Haves
- Prior people-management experience, including direct reports, performance reviews, hiring, and conflict mediation.
- Track record leading field service engineers, projects, or cross-functional technical initiatives, with accountability for safety, schedule, quality, and cost.
- Strong communication and consensus-building skills, including the ability to influence stakeholders and align them on technical topics.
- Experience with LEAN principles, daily management systems, and continuous improvement methodologies.
Responsibilities
- Serve as a core member of the Defense & Offshore leadership team and provide field performance insights, identify risks, and highlight service growth opportunities.
- Support end-to-end field service execution, including complex I&C projects, warranty claims, and site interventions.
- Coordinate between field operations, program management, regional leadership, and digital/IT teams to align execution with priorities, project milestones, contractual commitments, and resource availability.
- Navigate site-access and logistical constraints, and align field operations with commercial milestones to support customer satisfaction and project profitability.
- Enforce safety protocols for offshore and maritime environments and ensure compliance with organizational EHS standards and site-specific safety requirements.
- Manage field service engineering staff and ensure they are certified, equipped, and trained for offshore and restricted defense environments.
- Lead the Field Service team’s S&OP process and synchronize technical resource availability with the sales pipeline.
- Balance emergency dispatch requirements with long-term I&C schedules to maximize billable utilization.
- Partner with ITO and Sales teams to lead tendering for I&C proposals, ensuring technical scope, logistics, and resource needs are captured and priced to protect margins and meet customer expectations.
- Serve as the ServiceMax subject matter expert and advocate; maintain installed base asset data accuracy, manage case lifecycles, and optimize dispatch workflows and FSE utilization.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Prescription drug coverage
- Health Coach access and 24/7 nurse-based resource
- Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services
- GE Vernova Retirement Savings Plan, including a 401(k) savings opportunity with company matching and company retirement contributions
- Fidelity resources and financial planning consultants
- Tuition assistance
- Adoption assistance
- Paid parental leave
- Disability benefits
- Life insurance
- 12 paid holidays
- Permissive time off
- Discretionary annual bonus eligibility
- Professional development
- Competitive compensation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
