Field Service Representative - Government & Defense

JCB North America•Pooler, GA

2d•Onsite

About The Position

This position provides service and technical support during provisioning, validation, verification, testing, and training for government contract Product Support Package (PSP) logistics efforts throughout the contract period of performance. The role supports government contract equipment through technical service, maintenance, warranty work, inspections, and repairs. It is onsite in Pooler, Georgia, with 50% travel to government and military locations. The job is full-time and exempt.

Requirements

At least 5–8 years of experience as a government contract Field Service Representative or equivalent military maintenance background.
Must be able to obtain a passport.
Ability to interpret electrical and hydraulic schematics and extensive troubleshooting experience.
Experience instructing or training operators and/or maintainers.
Able to obtain and maintain a security clearance.
Must pass drug screens, background checks, and pre-employment tests conducted in accordance with applicable law.
Strong problem-solving and analytical skills.
Ability to work in a high-stress environment.
Detail-oriented and able to work independently.
Collaborative approach to resolving issues impacting groups across the enterprise.
Ability to understand processes, troubleshoot, develop, and recommend solutions.
Self-motivated team player comfortable in a dynamic environment.
Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.
Must be able to work a flexible schedule, including Friday through Sunday, 6 a.m. to 6 p.m.
Must be able to lift and/or move up to 10 pounds regularly, up to 35 pounds frequently, and up to 50 pounds occasionally.
Must be able to perform continuous, repetitive physical activities involving fine movements or large motions.
Must be able to grasp or pinch small items, reach out and up, and turn the wrist.
Must be capable of keeping pace with current production speed.
Must be able to push and pull with reasonable force.
Must be able to bend, stoop, climb, kneel, and stand for extended periods.
Must be able to work in hot and cold temperatures and dusty environments.

Nice To Haves

Minimum of 5 years of practical experience instructing the operation and maintenance of heavy equipment (HE) and material handling equipment (MHE).
Experience in a military environment.

Responsibilities

Provide expert technical service and maintenance support for government contract equipment.
Perform warranty inspections, repairs, and/or replacements on government contract equipment.
Perform monthly cycling and inspections on government equipment in JCB storage.
Perform pre-delivery inspection and service audits.
Support service FSI and rework efforts.
Perform other duties as assigned.