Field Service Hospital Representative
About The Position
Daniels Health is hiring a customer-service-oriented Field Service Representative to serve Intermountain Health locations. The role involves inspecting and servicing Daniels Health products at assigned hospitals or medical centers, maintaining inventory, and providing first-line customer service. The representative works daily with drivers, operations personnel, sales teams, and corporate support staff, while independently maintaining positive relationships with hospital staff. The position covers multiple Intermountain Health locations in Utah: Utah Valley Hospital (16 hours), Spanish Fork Hospital (2 hours), Orem Community Hospital (2 hours), American Fork Hospital (3 hours), Riverton Hospital (3 hours), Alta View Hospital (2 hours), and TOSH (2 hours). The schedule is Monday through Friday, 6:00 a.m. to 2:00 p.m., for 40 hours per week. The position is full-time and permanent, with a stated pay rate of $22.00 to $24.00 per hour. The representative works with clinical staff to support proper healthcare-waste segregation, timely container exchanges, and container-fill accuracy. Duties include entering procedural areas and working around sensitive patients and equipment, keeping container stock adequately supplied, escalating customer issues to a manager using a company-provided smartphone, and leaving staging areas neat and orderly. The job requires substantial standing and walking, lifting containers up to 50 pounds, and pushing or pulling wheeled transporters or palletized products weighing approximately 300 pounds.
Requirements
- Receive standard hospital vaccinations.
- Be willing to complete a five-panel urine drug screening.
- Be willing to undergo a seven-year background check.
- Previous experience in a labor-intensive warehouse job, including repetitive lifting of containers weighing 50 to 75 pounds.
- Basic math skills and the ability to read and record weights accurately.
- Familiarity with weighbridge or scale systems.
- Comfort with repetitive tasks while maintaining quality standards.
- Comfort standing for extended periods and working in personal protective equipment (PPE).
- A proven record of longevity with employers.
- A can-do attitude.
Nice To Haves
- Experience in environmental services (EVS), housekeeping, or as a sterilization technician.
Responsibilities
- Work with clinical staff at Intermountain locations to ensure proper healthcare-waste segregation, timely container exchanges, and container-fill accuracy.
- Inspect and service Daniels Health products at assigned hospitals or medical centers, including entering procedural areas and working around sensitive patients and equipment.
- Maintain adequate container-stock inventory at the location and department level.
- Communicate clearly and maintain strong relationships with hospital staff and Daniels Health staff.
- Communicate and escalate customer issues to a manager to support timely responses and resolution, using a company-provided smartphone for daily duties.
- Maintain professional, positive working relationships with customers and hospital staff independently and without direct supervision.
- Ensure staging areas are neat and orderly after entering and before leaving a facility.
- Stand and walk for a significant part of the workday.
- Lift containers weighing up to 50 pounds.
- Push or pull wheeled transporters and/or palletized products weighing approximately 300 pounds.
Benefits
- Benefits provided to full-time employees from day one.
- Sick leave from day one.
- Vacation leave from day one.
- Consistent Monday-to-Friday work hours.
- Job stability in an essential, non-seasonal healthcare service.
- Permanent, full-time position.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
