Hospital Service Representative

Rhode Island Blood Center•Providence, RI

About The Position

The Hospital Services Representative receives, selects, packages, and arranges delivery of blood components. The role supports internal and external customers, manages product inventory and returns, conducts hospital deliveries and pickups, and handles shipments, samples, and other department deliveries. The position also includes processing recovered plasma, irradiating blood components, responding to alarms, and following applicable procedures for nonconforming or unsuitable products. The work schedule is 9 p.m.–7 a.m. on weekdays, with a weekend rotation from 7 a.m.–3 p.m. The proposed hourly wage is $19.00.

Requirements

High school diploma or equivalent.
Valid driver's license.
No moving traffic violations within the last three years.

Nice To Haves

Experience in quality management.
Experience in inventory management.
Customer service experience.

Responsibilities

Provide a high level of customer service to internal and external customers, including friendliness, understanding, empathy, fairness, offering options and alternatives, and sharing information.
Accurately receive, record, and verify customer orders; suggest short-dated component substitutions when possible.
Accurately receive, fill, and pack orders.
Conduct daily deliveries and hospital pickups.
Process component returns according to established procedures.
Maintain inventory control according to current Standard Operating Procedures (SOP).
Update component products in systems during delivery returns.
Organize blood products by expiration date and discard expired products according to SOP.
Maintain established ranges for outdated RBCs/Apheresis components and contract/Adhoc units.
Report questionable blood products or anomalies to a laboratory supervisor or designee.
Contact hospitals and other centers to maximize utilization of available inventory.
Respond appropriately to all alarms.
Irradiate blood components.
Manage nonconforming or unsuitable products, including recalls, quarantine, and unsuitable returns, according to applicable procedures.
Pack research customer orders as required.
Process, pack, and ship recovered plasma.
Coordinate hospital sample retrieval as needed across all shifts.
Accept, select, pack, and ship units for antigen-negative orders when IRL staff are unavailable.
Answer phones, accept customer orders, make adjustments, and notify customers of changes.
Perform vehicle maintenance tasks, including oil changes and car washes.
Coordinate shipments and product receipt through FedEx and other freight transport.
Receive samples and deliveries for other departments through the external entryway.