Hospital Service Representative

New York Blood Center Enterprises•Providence, RI

About The Position

The Hospital Service Representative receives, selects, packages, and arranges delivery of blood components. The role provides customer service to internal and external customers and supports accurate order processing, inventory control, product returns, and delivery operations. It also includes handling specialized product and shipment processes, responding to alarms, coordinating with hospitals and other departments, and performing vehicle maintenance tasks. The work schedule is 9 p.m. to 7 a.m., Tuesday through Friday. The proposed hourly wage is $19.00.

Requirements

High school diploma or equivalent preferred.
Valid driver’s license with no moving traffic violations within the last 3 years.

Nice To Haves

Experience in quality management, inventory management, or customer service.

Responsibilities

Provide friendly, understanding, empathetic, fair, and informative customer service, including offering options and alternatives.
Accurately receive, record, and verify customer orders; suggest short-dated component substitutions when possible.
Receive, fill, pack, and arrange delivery of orders.
Conduct daily deliveries and hospital pick-ups.
Process component returns according to established procedures and update returned component products in systems.
Maintain inventory control according to current Standard Operating Procedures (SOP).
Organize blood products by expiration date and discard expired products according to SOP.
Maintain set ranges for outdated RBCs/Apheresis components and contract/Adhoc units.
Report questionable blood products or anomalies to a laboratory supervisor or designee.
Contact hospitals and other centers to maximize use of available inventory.
Respond appropriately to all alarms.
Perform irradiation of blood components.
Manage nonconforming or unsuitable products, including recalls, quarantine, and unsuitable returns, according to applicable procedures.
Pack research customer orders as required.
Process, pack, and ship recovered plasma.
Coordinate hospital sample retrieval across shifts as needed.
Accept, select, pack, and ship units for antigen-negative orders when IRL staff are absent.
Answer phones, accept customer orders, make adjustments, and notify customers of changes.
Perform vehicle maintenance tasks, including oil changes and car washes.
Coordinate shipments and product receipt through FedEx and other freight transport.
Receive samples and deliveries for other departments through the external entryway.