Field Service Engineer - Austin, TX
About The Position
Videojet Technologies, a Veralto company and a world leader in product identification, provides in-line printing, coding and marking products, consumables, and software solutions used in food, beverage, pharmaceutical, and industrial markets. The Field Service Engineer provides front-line technical service and support to customers, with a focus on consistently high customer satisfaction. This is a home-based role with regional travel to customer facilities. The posting describes the territory as the Greater Dallas, TX area, although the job title names Austin, TX. The role involves installing, maintaining, troubleshooting, and repairing Videojet coding and marking equipment at manufacturing customers’ facilities. The engineer diagnoses mechanical, electrical, and software-related issues, provides timely solutions, builds trusted customer relationships as a technical advisor and problem solver, and supports business growth by identifying opportunities for service agreements and newer technology solutions. Travel is primarily regional, generally during the day, planned in advance, and includes occasional overnight travel that is not routine.
Requirements
- Willingness to travel within the assigned territory, including occasional overnight travel.
- Up to two years of technical, mechanical, electrical, or field service experience.
- Basic computer and technical proficiency, including email, mobile applications, and Microsoft Word.
- Ability to comply with customer safety requirements, PPE standards, and site access policies.
- Valid driver’s license and ability to safely operate a company vehicle.
Responsibilities
- Install, maintain, troubleshoot, and repair Videojet coding and marking equipment at customer facilities.
- Travel throughout the assigned territory to support manufacturing customers.
- Diagnose mechanical, electrical, and software-related issues and provide effective, timely solutions.
- Build strong, trusted customer relationships by serving as a technical advisor and problem solver.
- Identify opportunities to promote service agreements and newer technology solutions.
Benefits
- Company vehicle, laptop, phone, and uniform.
- Medical, dental, and vision coverage.
- 401(k) with company match starting Day 1.
- Comprehensive onboarding and advanced technical training.
- Ongoing professional development and career growth opportunities.
- Paid parental leave.
- Employee Assistance Program with legal, financial, and counseling resources.
- Paid time off (PTO).
- Incentive pay eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
