Field Service Engineer 3

Lam Research • Taichung, Tainan City,TW

42d

About The Position

The Field Service Engineer provides customer support for Lam’s complex semiconductor equipment, ensuring operational excellence through installations, troubleshooting, maintenance, and service. The role works directly at customer sites and collaborates with customers and internal teams to address equipment and service needs.

The engineer performs repairs, maintenance, installation and relocation start-up services, diagnostics, and corrective actions. The position also supports field modifications and updates, maintains coordination records and reports, develops customer response plans, and represents Lam as a subject matter expert. The role includes keeping current through learning, training, and certification, as well as providing technical instruction and mentoring to junior engineers.

The role requires frequent domestic and international travel based on customer needs, the ability to work in a cleanroom while wearing protective equipment, and flexibility to work varying shifts, compressed or alternative workweeks, overtime, and on-call when needed. Lam states that it offers a variety of work-location models according to role needs, but does not specify the model for this position.

Requirements

• Bachelor’s degree in Electronics, Engineering, or a related field and 5+ years of experience; or a master’s degree with 3+ years of experience; or equivalent work experience.
• Previous experience installing, maintaining, repairing, or troubleshooting semiconductor capital equipment.
• Proficiency interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Ability to work in a cleanroom while wearing personal protective safety equipment or a cleanroom suit.
• Ability to frequently bend, stoop, reach, walk, sit, twist, squat, kneel, climb, and stand for extended periods to perform job tasks.
• Ability to travel frequently, domestically and internationally, based on customer needs.
• Flexibility to work a variety of shifts, including compressed and alternative workweeks, and overtime and on-call when needed.

Nice To Haves

• Proficiency in basic computer skills and familiarity with common office software, including Microsoft Office Suite.
• Written and verbal communication skills in English.
• Foundational analytical and problem-solving skills.

Responsibilities

• Provide on-site repair and maintenance, and perform installation or relocation start-up services for Lam’s complex electro-mechanical and electronic systems at customer sites.
• Troubleshoot and diagnose equipment, isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions.
• Stay current on semiconductor capital equipment and Lam products through learning, training, and certification.
• Assist with complex field modifications and updates, and maintain records and reports to coordinate activities between Lam and the customer.
• Serve as a subject matter expert representing Lam to customers and deliver customer satisfaction.
• Create customer response action plans to address customer needs.
• Discuss opportunities and challenges transparently with customers to build trust.
• Provide technical instruction and mentoring to more junior engineers.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior