Field Service Engineer 2

Lam Research•, CO

16d•Onsite

About The Position

The Field Service Engineer provides customer support for Lam’s complex semiconductor equipment, ensuring operational excellence at customer sites. The role performs on-site repairs, maintenance, installations, and relocation start-up services for complex electro-mechanical and electronic systems. It also involves troubleshooting and diagnostics, coordinating activities with customers, and representing Lam as a subject matter expert to deliver customer satisfaction. The position is onsite in Fort Collins, Colorado, and requires frequent domestic and international travel based on customer needs.

Requirements

Bachelor’s degree in Electronics, Engineering, or a related field with at least 2 years of experience; an advanced degree without experience; or equivalent work experience.
Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
Ability to work in a clean room while wearing personal protective safety equipment or a cleanroom suit.
Ability to frequently bend, stoop, reach, walk, sit, twist, squat, kneel, climb, and stand for extended periods to perform job tasks.
Ability to travel frequently, domestically and internationally, based on customer needs.
Flexibility to work a variety of shifts, including compressed and alternative workweeks, and to work overtime and on-call if needed.

Nice To Haves

Proficiency in basic computer skills and familiarity with common office software, including Microsoft Office Suite.
Experience installing, maintaining, repairing, and troubleshooting semiconductor capital equipment.
Written and verbal communication skills in English.
Foundational analytical and problem-solving skills.

Responsibilities

Provide on-site repair and maintenance services and perform installation, relocation, and start-up services for Lam’s complex electro-mechanical and electronic systems at customer sites.
Troubleshoot and diagnose equipment issues, isolate problems to the component level, take corrective actions, and request assistance when needed to minimize downtime and interruptions.
Stay current on semiconductor capital equipment and Lam products through learning, training, and certification.
Maintain records and reports to coordinate activities between Lam and the customer.
Serve as a subject matter expert and represent Lam to customers, delivering customer satisfaction.
Discuss opportunities and challenges transparently with customers to build trust.
Update customers on the status of Lam tools as needed.