Field Service Engineer 2

GE HealthCare • Syracuse, KS

1d • $74,160 - $111,240 • Remote

About The Position

The Field Service Engineer 2 performs timely and accurate preventative maintenance on one or more modalities of medical equipment, follows applicable Field Modification Instructions and Instrument Service Information bulletins, and independently troubleshoots and completes moderately complex repairs. The role independently performs and leads equipment installations and is responsible for driving customer satisfaction through Service Excellence.

This is a remote role involving work at customer locations in the Syracuse and Ithaca, New York service area, with occasional work from a home office. The engineer owns customer issues through resolution, maintains customer relationships, and works with regional and national support, sales teams, and other team members to resolve concerns and recommend services.

Requirements

• Associate degree in a related field or equivalent military education and 4 years of experience servicing electronic equipment, or a high school diploma/GED and 6 years of relevant experience.
• Must have and maintain a valid driver's license.
• Experience with web applications and Microsoft products.
• Legal authorization to work in the United States; employment visa sponsorship is not available now or in the future.
• Ability to be available after hours and/or work a rotating on-call schedule, including weekends, for critical issues and coverage as necessary.
• Demonstrated ability to manage multiple competing priorities while maintaining customer satisfaction.
• Ability to lift, carry, push, and pull up to 35 pounds unassisted.
• Ability to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, and sit or stand for long periods.
• Ability to reach at, above, and below shoulder level; flex and extend the neck; and use good hand and finger dexterity.
• Vision abilities may include color, close, distance, and peripheral vision, and depth perception.

Nice To Haves

• Technical capabilities in MR and CT.

Responsibilities

• Perform timely and accurate preventative maintenance on medical equipment in hospitals or healthcare systems.
• Troubleshoot equipment and perform moderately complex service repairs and installations.
• Lead communications with customers and act as an escalation point for customer-related concerns, including installations.
• Own customer issues from dispatch or identification through resolution.
• Engage with other team members to identify appropriate customer solutions.
• Lead installations, validations, maintenance, and service repairs on designated equipment.
• Use customer knowledge and relationships to support contract and on-demand revenue growth with service sales.
• Maintain customer relationships and communicate, resolve issues, and follow up promptly to drive customer satisfaction.
• Follow company policies, procedures, and hospital protocols to meet regulatory and compliance requirements.
• Document work performed daily, including debriefing, metrics, and parts ordering.
• Partner with customers and/or the sales team to recommend value-added services that may improve business efficiency.
• Use the GEHC escalation process as needed and work with regional and national support to define and implement corrective action plans.

Benefits

• Medical, dental, and vision benefits
• Paid time off
• 401(k) plan with employee and company contribution opportunities
• Life, disability, and accident insurance
• Tuition reimbursement
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives
• Relocation assistance
• Professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree