Field Service Engineer 2

Lam Research•McKinney, TX

3d•Onsite

About The Position

The Field Service Engineer provides customer support for Lam’s complex semiconductor equipment at customer sites. The role involves installation, relocation start-up, repair, and maintenance of electro-mechanical and electronic systems, along with troubleshooting and diagnostics to support equipment performance and minimize downtime. The engineer works directly with customers and internal teams, keeps customers informed about tool status, and builds trust by communicating opportunities and challenges transparently. The position is onsite in McKinney, Texas, and requires frequent domestic and international travel based on customer needs.

Requirements

Bachelor’s degree in Electronics, Engineering, or a related field and 2 or more years of experience; or an advanced degree without experience; or equivalent work experience.
Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
Ability to work in a clean room while wearing personal protective safety equipment or a cleanroom suit.
Ability to frequently bend, stoop, reach, walk, sit, twist, squat, kneel, climb, and stand for extended periods to perform job tasks.
Ability to travel frequently, domestically and internationally, based on customer needs.
Flexibility to work a variety of shifts, including compressed and alternative workweeks, and to work overtime or on-call if needed.

Nice To Haves

Proficiency in basic computer skills and familiarity with common office software, including Microsoft Office Suite.
Experience installing, maintaining, repairing, and troubleshooting semiconductor capital equipment.
Written and verbal communication skills in English.
Foundational analytical and problem-solving skills.

Responsibilities

Provide on-site repair, maintenance, and installation or relocation start-up services for Lam’s complex electro-mechanical and electronic systems at customer sites.
Troubleshoot and diagnose equipment, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, interruptions, and malfunctions.
Keep current on semiconductor capital equipment and Lam products through learning, training, and certification.
Maintain records and reports to coordinate activities between Lam and the customer.
Serve as a subject matter expert and represent Lam to customers while delivering customer satisfaction.
Discuss opportunities and challenges transparently with customers to build trust.
Update customers on the status of Lam tools as needed.