Field Service Engineer 2
About The Position
At Dell Technologies, the Field Service team provides responsive, customer-focused service at customer sites. The team handles installation, configuration, integration, maintenance, troubleshooting, and repair, serving as a trusted customer liaison and working with designers, solution managers, and sales specialists to provide solutions. The Field Service Engineer 2 collaborates with peers and applies technical expertise, diagnostic tools, and analytical practices to resolve customer issues. The role delivers on-site support and aims to create a positive customer experience. The position is on Dell Technologies’ Field Service Team in Warren, Ohio.
Requirements
- At least 5 years of professional experience, plus either an associate degree in a technical discipline or an equivalent combination of professional experience and education.
- Experience delivering technical field services supporting hardware and software at client sites.
- Experience in a customer-facing role, including successfully reporting and presenting to all levels of an organization.
- Experience working in locations with a large, concentrated deployment of client assets, and experience with networking and fiber.
- Ability to lift at least 50 pounds waist-high to replace components on server stacks.
Nice To Haves
- Dell EMC Proven Professional Specialist Level certification, with one or more of CPSD (Converged, Hyper Converged) and Server (PowerEdge).
- Industry certifications such as CompTIA Tech+, A+, Security+, or Network+, and networking certifications such as CCNA or equivalent.
Responsibilities
- Triage issues with direction from Dell support.
- Execute plans of action from Dell Domain Engineers or L3 support, communicating through Teams, email, and phone.
- Document plan-of-action results, logs, and service reports—including old and replacement part numbers/PPIDs—and send them to Dell via case email.
- Reseat, swap, or replace parts and upgrade firmware as needed.
- Test and validate servers by running diagnostics and capturing and uploading logs.
Benefits
- Dell Technologies provides a benefits experience for team members; further details are available at MyWellatDell.com.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
